Employee Satisfaction Matrix

The Employee Satisfaction Matrix is a tool used to measure employee satisfaction and engagement. It is a 2x2 matrix that divides employees into four categories based on their level of satisfaction and engagement.

At a very high level, the Employee Satisfaction Matrix is used in the context of business, human resources.

Employee Satisfaction Matrix quadrant descriptions, including examples
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What is the Employee Satisfaction Matrix?

A visual explanation is shown in the image above. The Employee Satisfaction Matrix can be described as a matrix with the following quadrants:

  1. Highly Satisfied and Engaged: Employees in this quadrant are highly satisfied with their job and are highly engaged in their work. Example: Employee is consistently meeting or exceeding expectations.
  2. Satisfied but Not Engaged: Employees in this quadrant are satisfied with their job but are not engaged in their work. Example: Employee is meeting expectations, but is not taking initiative.
  3. Unsatisfied but Engaged: Employees in this quadrant are unsatisfied with their job but are still engaged in their work. Example: Employee is not meeting expectations, but is still trying to improve.
  4. Unsatisfied and Not Engaged: Employees in this quadrant are unsatisfied with their job and are not engaged in their work. Example: Employee is not meeting expectations and is not trying to improve.

What is the purpose of the Employee Satisfaction Matrix?

The Employee Satisfaction Matrix is a tool used to measure employee satisfaction and engagement. It is a 2x2 matrix that divides employees into four categories based on their level of satisfaction and engagement. The four categories are:

  • Highly Satisfied and Engaged: Employees in this quadrant are highly satisfied with their job and are highly engaged in their work.
  • Satisfied but Not Engaged: Employees in this quadrant are satisfied with their job but are not engaged in their work.
  • Unsatisfied but Engaged: Employees in this quadrant are unsatisfied with their job but are still engaged in their work.
  • Unsatisfied and Not Engaged: Employees in this quadrant are unsatisfied with their job and are not engaged in their work.

The Employee Satisfaction Matrix is a useful tool for managers and HR professionals to quickly identify which employees are highly satisfied and engaged, and which employees are not. It can help managers and HR professionals take the necessary steps to improve employee satisfaction and engagement.


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What templates are related to Employee Satisfaction Matrix?

The following templates can also be categorized as business, human resources and are therefore related to Employee Satisfaction Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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