Business Process Mapping Matrix

The Business Process Mapping Matrix is a 2x2 matrix used to map out the processes of a business. It can help identify areas of improvement and potential areas of risk.

At a very high level, the Business Process Mapping Matrix is used in the context of business, process mapping.

Business Process Mapping Matrix quadrant descriptions, including examples
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What is the Business Process Mapping Matrix?

A visual explanation is shown in the image above. The Business Process Mapping Matrix can be described as a matrix with the following quadrants:

  1. Current and Working: Processes that are currently in place and are working well, e.g. customer onboarding process.
  2. Current and Needs Improvement: Processes that are currently in place but need improvement, e.g. customer feedback process.
  3. Not Current and Should Implement: Processes that are not currently in place but should be implemented, e.g. customer loyalty program.
  4. Not Current and Should Not Implement: Processes that are not currently in place and should not be implemented, e.g. customer rewards program.

What is the purpose of the Business Process Mapping Matrix?

The Business Process Mapping Matrix is a 2x2 matrix used to map out the processes of a business. It can help identify areas of improvement and potential areas of risk. The matrix is divided into four quadrants, each with a different purpose. The top left quadrant is used to identify processes that are currently in place and are working well. The top right quadrant is used to identify processes that are currently in place but need improvement. The bottom left quadrant is used to identify processes that are not currently in place but should be implemented. The bottom right quadrant is used to identify processes that are not currently in place and should not be implemented.

The Business Process Mapping Matrix can be used to identify areas of improvement and potential areas of risk. It can also be used to create a roadmap for implementing new processes or improving existing processes. By mapping out the processes of a business, it can help to ensure that the business is running efficiently and effectively.


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What templates are related to Business Process Mapping Matrix?

The following templates can also be categorized as business, process mapping and are therefore related to Business Process Mapping Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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