Business Capability Maturity Matrix

The Business Capability Maturity Matrix is a 2x2 matrix used to assess the maturity of a business capability. It is used to identify areas of improvement and prioritize them based on their current level of maturity.

At a very high level, the Business Capability Maturity Matrix is used in the context of business, strategy.

Business Capability Maturity Matrix quadrant descriptions, including examples
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What is the Business Capability Maturity Matrix?

A visual explanation is shown in the image above. The Business Capability Maturity Matrix can be described as a matrix with the following quadrants:

  1. Mature & Well-Defined: Capabilities that are both mature and well-defined. Examples include customer service, product development, and marketing.
  2. Mature & Not Well-Defined: Capabilities that are mature but not well-defined. Examples include customer segmentation, pricing strategy, and product positioning.
  3. Immature & Well-Defined: Capabilities that are immature but well-defined. Examples include customer feedback systems, data analytics, and mobile applications.
  4. Immature & Not Well-Defined: Capabilities that are both immature and not well-defined. Examples include artificial intelligence, blockchain, and virtual reality.

What is the purpose of the Business Capability Maturity Matrix?

The Business Capability Maturity Matrix is a 2x2 matrix used to assess the maturity of a business capability. It is used to identify areas of improvement and prioritize them based on their current level of maturity. The matrix is divided into four quadrants:

  • The top left quadrant represents capabilities that are both mature and well-defined. These capabilities are well-understood and have been successfully implemented in the past.
  • The top right quadrant represents capabilities that are mature but not well-defined. These capabilities have been implemented in the past, but there is still room for improvement in terms of clarity and consistency.
  • The bottom left quadrant represents capabilities that are immature but well-defined. These capabilities have been identified and defined, but have not yet been implemented.
  • The bottom right quadrant represents capabilities that are both immature and not well-defined. These capabilities have not been identified or defined, and are still in the early stages of development.

The Business Capability Maturity Matrix can be used to identify areas of improvement and prioritize them based on their current level of maturity. By assessing the maturity of each capability, organizations can focus on the areas that need the most attention and ensure that they are investing their resources in the right areas.


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What templates are related to Business Capability Maturity Matrix?

The following templates can also be categorized as business, strategy and are therefore related to Business Capability Maturity Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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