Service Innovation-Value Stream Alignment Matrix

The Service Innovation-Value Stream Alignment Matrix is a 2x2 matrix used to help organizations align their service innovation initiatives with their value streams. It helps to identify areas of improvement and opportunities for growth.

At a very high level, the Service Innovation-Value Stream Alignment Matrix is used in the context of business, innovation, strategy.

Service Innovation-Value Stream Alignment Matrix quadrant descriptions, including examples
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What is the Service Innovation-Value Stream Alignment Matrix?

A visual explanation is shown in the image above. The Service Innovation-Value Stream Alignment Matrix can be described as a matrix with the following quadrants:

  1. Innovative Services: Services that are new to the market and are designed to create a competitive advantage, e.g. a new type of online payment system.
  2. Optimized Services: Existing services that have been improved to increase efficiency and effectiveness, e.g. a faster checkout process for an online store.
  3. Disruptive Services: Services that are designed to disrupt the market and create a new way of doing things, e.g. a new type of ride-sharing service.
  4. Legacy Services: Services that are no longer relevant and should be phased out, e.g. an outdated customer loyalty program.

What is the purpose of the Service Innovation-Value Stream Alignment Matrix?

The Service Innovation-Value Stream Alignment Matrix is a 2x2 matrix used to help organizations align their service innovation initiatives with their value streams. It helps to identify areas of improvement and opportunities for growth. The matrix is divided into four quadrants, each representing a different type of service innovation initiative:

  • Innovative Services: These are services that are new to the market and are designed to create a competitive advantage.
  • Optimized Services: These are existing services that have been improved to increase efficiency and effectiveness.
  • Disruptive Services: These are services that are designed to disrupt the market and create a new way of doing things.
  • Legacy Services: These are services that are no longer relevant and should be phased out.

The matrix can be used to identify which services should be invested in, which should be improved, and which should be phased out. It can also be used to identify areas of improvement and opportunities for growth.


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What templates are related to Service Innovation-Value Stream Alignment Matrix?

The following templates can also be categorized as business, innovation, strategy and are therefore related to Service Innovation-Value Stream Alignment Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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