Value Stream Mapping Matrix

The Value Stream Mapping Matrix is a 2x2 matrix used to identify and prioritize areas of improvement in a business process. It is used to visualize the current state of a process and identify areas of improvement that can be made to increase efficiency and effectiveness.

At a very high level, the Value Stream Mapping Matrix is used in the context of business, analytics.

Value Stream Mapping Matrix quadrant descriptions, including examples
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What is the Value Stream Mapping Matrix?

A visual explanation is shown in the image above. The Value Stream Mapping Matrix can be described as a matrix with the following quadrants:

  1. Necessary but Not Value-Adding: Activities that are necessary but not value-adding, such as customer onboarding.
  2. Value-Adding but Not Necessary: Activities that are value-adding but not necessary, such as customer surveys.
  3. Necessary and Value-Adding: Activities that are both necessary and value-adding, such as customer support.
  4. Neither Necessary nor Value-Adding: Activities that are neither necessary nor value-adding, such as customer retention.

What is the purpose of the Value Stream Mapping Matrix?

The Value Stream Mapping Matrix is a 2x2 matrix used to identify and prioritize areas of improvement in a business process. It is used to visualize the current state of a process and identify areas of improvement that can be made to increase efficiency and effectiveness. The matrix is divided into four quadrants, each representing a different aspect of the process. The top left quadrant represents activities that are necessary but not value-adding, the top right quadrant represents activities that are value-adding but not necessary, the bottom left quadrant represents activities that are both necessary and value-adding, and the bottom right quadrant represents activities that are neither necessary nor value-adding.

The Value Stream Mapping Matrix can be used to identify areas of improvement in any business process. For example, a company may use the matrix to identify areas of improvement in its customer service process. In this case, the top left quadrant may contain activities such as customer onboarding, the top right quadrant may contain activities such as customer surveys, the bottom left quadrant may contain activities such as customer support, and the bottom right quadrant may contain activities such as customer retention.

By using the Value Stream Mapping Matrix, businesses can quickly and easily identify areas of improvement in their processes. This can help them to increase efficiency, reduce costs, and improve customer satisfaction.


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What templates are related to Value Stream Mapping Matrix?

The following templates can also be categorized as business, analytics and are therefore related to Value Stream Mapping Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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