Awareness-Interest-Desire-Action Matrix

The Awareness-Interest-Desire-Action Matrix is a 2x2 matrix used to measure customer engagement. It is typically used to measure the effectiveness of marketing campaigns, as it helps to identify which stages of the customer journey are working and which need improvement.

At a very high level, the Awareness-Interest-Desire-Action Matrix is used in the context of business, marketing.

Awareness-Interest-Desire-Action Matrix quadrant descriptions, including examples
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What is the Awareness-Interest-Desire-Action Matrix?

A visual explanation is shown in the image above. The Awareness-Interest-Desire-Action Matrix can be described as a matrix with the following quadrants:

  1. Awareness: Awareness is when the customer first learns about the product or service, e.g. through an advertisement.
  2. Interest: Interest is when the customer begins to show interest in the product or service, e.g. by researching more information.
  3. Desire: Desire is when the customer begins to feel a need for the product or service, e.g. by comparing it to other products or services.
  4. Action: Action is when the customer takes action and purchases the product or service, e.g. by making a purchase.

What is the purpose of the Awareness-Interest-Desire-Action Matrix?

The Awareness-Interest-Desire-Action (AIDA) Matrix is a 2x2 matrix used to measure customer engagement. It is typically used to measure the effectiveness of marketing campaigns, as it helps to identify which stages of the customer journey are working and which need improvement.

AIDA is divided into four quadrants, each representing a different stage of the customer journey. The top-left quadrant is Awareness, which is when the customer first learns about the product or service. The top-right quadrant is Interest, which is when the customer begins to show interest in the product or service. The bottom-left quadrant is Desire, which is when the customer begins to feel a need for the product or service. The bottom-right quadrant is Action, which is when the customer takes action and purchases the product or service.

By tracking customer engagement at each stage of the customer journey, marketers can identify which stages are working and which need improvement. For example, if the number of customers who are aware of the product or service is high, but the number of customers who take action is low, then the marketer can focus on improving the Interest and Desire stages of the customer journey.


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What templates are related to Awareness-Interest-Desire-Action Matrix?

The following templates can also be categorized as business, marketing and are therefore related to Awareness-Interest-Desire-Action Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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