Behavioral Segmentation Matrix

The Behavioral Segmentation Matrix is a 2x2 matrix used to segment customers based on their behavior. It can be used to identify customer segments and target them with specific marketing strategies.

At a very high level, the Behavioral Segmentation Matrix is used in the context of business, marketing, finance.

Behavioral Segmentation Matrix quadrant descriptions, including examples
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What is the Behavioral Segmentation Matrix?

A visual explanation is shown in the image above. The Behavioral Segmentation Matrix can be described as a matrix with the following quadrants:

  1. Positive Attitude, Low Loyalty: Customers with a positive attitude towards the product/service but are not loyal to the brand. Can be targeted with promotional offers.
  2. Positive Attitude, High Loyalty: Customers with a positive attitude towards the product/service and are loyal to the brand. Can be targeted with loyalty programs and rewards.
  3. Negative Attitude, Low Loyalty: Customers with a negative attitude towards the product/service but are not loyal to the brand. Can be targeted with promotional offers.
  4. Negative Attitude, High Loyalty: Customers with a negative attitude towards the product/service and are loyal to the brand. Can be targeted with customer service initiatives.

What is the purpose of the Behavioral Segmentation Matrix?

The Behavioral Segmentation Matrix is a 2x2 matrix used to segment customers based on their behavior. It is used to identify customer segments and target them with specific marketing strategies. The matrix is divided into four quadrants, each representing a different customer segment. The segments are based on two criteria: their attitude towards the product/service and their loyalty to the brand.

The top-left quadrant is for customers who have a positive attitude towards the product/service but are not loyal to the brand. These customers are likely to be open to trying new products and services, and can be targeted with promotional offers. The top-right quadrant is for customers who have a positive attitude towards the product/service and are loyal to the brand. These customers are likely to be loyal to the brand and can be targeted with loyalty programs and rewards. The bottom-left quadrant is for customers who have a negative attitude towards the product/service but are not loyal to the brand. These customers are likely to be open to trying new products and services, and can be targeted with promotional offers. The bottom-right quadrant is for customers who have a negative attitude towards the product/service and are loyal to the brand. These customers are likely to be resistant to change and can be targeted with customer service initiatives.


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What templates are related to Behavioral Segmentation Matrix?

The following templates can also be categorized as business, marketing, finance and are therefore related to Behavioral Segmentation Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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