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- Value Stream Mapping Capability Maturity Matrix
Value Stream Mapping Capability Maturity Matrix
The Value Stream Mapping Capability Maturity Matrix is a 2x2 matrix used to assess the capability of a business process. It is based on the four stages of process maturity: Initial, Repeatable, Defined, and Optimized.
At a very high level, the Value Stream Mapping Capability Maturity Matrix is used in the context of business, process improvement.
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- Productivity Improvement Matrix
- Program Management Maturity Matrix
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What is the Value Stream Mapping Capability Maturity Matrix?
A visual explanation is shown in the image above. The Value Stream Mapping Capability Maturity Matrix can be described as a matrix with the following quadrants:
- Initial: Processes that are ad-hoc, inconsistent, and unpredictable (e.g. customer service team without any standard operating procedure)
- Repeatable: Processes that are documented and standardized (e.g. customer service team with a standard operating procedure)
- Defined: Processes that are managed and monitored (e.g. customer service team with a standard operating procedure and a team lead)
- Optimized: Processes that are continuously improved (e.g. customer service team with a standard operating procedure, a team lead, and continuous improvement based on customer feedback)
What is the purpose of the Value Stream Mapping Capability Maturity Matrix?
The Value Stream Mapping Capability Maturity Matrix is a 2x2 matrix used to assess the capability of a business process. It is based on the four stages of process maturity: Initial, Repeatable, Defined, and Optimized. Each of these stages is represented by one of the four quadrants of the matrix.
The Initial quadrant represents processes that are ad-hoc, inconsistent, and unpredictable. These processes are often reactive and lack any kind of formal structure. An example of an Initial process would be a customer service team that responds to customer inquiries without any kind of standard operating procedure.
The Repeatable quadrant represents processes that are documented and standardized. These processes are often proactive and have some degree of structure. An example of a Repeatable process would be a customer service team that responds to customer inquiries using a standard operating procedure.
The Defined quadrant represents processes that are managed and monitored. These processes are often proactive and have a high degree of structure. An example of a Defined process would be a customer service team that responds to customer inquiries using a standard operating procedure, and is monitored and managed by a team lead.
The Optimized quadrant represents processes that are continuously improved. These processes are often proactive and have a high degree of structure. An example of an Optimized process would be a customer service team that responds to customer inquiries using a standard operating procedure, is monitored and managed by a team lead, and is continuously improved based on customer feedback.
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The following templates can also be categorized as business, process improvement and are therefore related to Value Stream Mapping Capability Maturity Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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