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If you need help but can't find the answer in our knowledge base, please fill out the form below and we'll get back to you as soon as possible.

I searched the knowledge base and did not find an answer.


Where can I find Priority Matrix tutorials?

Click here to view Mac, Windows, and iPhone tutorials.


I had a problem syncing-- help!

Make sure that you are using the same correct email and passwords for all devices.


I can't see my projects-- where did they go?

First, don’t worry. There are multiple safeguards in place to make sure your data is safe.


Can I add or remove seats? How?

Click here to go to your account page. Add or remove your team member's email address in the Team Membersbox.


Where can I see my invoices?

To access your invoices, visit the account page and click "manage subscriptions." You’ll see a list of your subscriptions. Paid and active ones are in green. Click on the subscription ID.


How do I reset my password?

Please follow this link to change your password. You'll receive a confirmation email -- so please be sure to check and confirm your new password.


How do I change my email preferences or unsubscribe?

Please click here to update your preferences or to unsubscribe from our messages. Thank you!


What's the difference between the free and paid versions?

For desktop and web versions we offer a trial that includes all spectrum of features of the app. After that the subscription will be required in order to continue using the product.