Consumer Insight Matrix

The Consumer Insight Matrix is a tool used to analyze customer behavior and preferences. It is used to identify customer segments and understand how they interact with the company's products and services.

At a very high level, the Consumer Insight Matrix is used in the context of business, marketing, finance.

Consumer Insight Matrix quadrant descriptions, including examples
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What is the Consumer Insight Matrix?

A visual explanation is shown in the image above. The Consumer Insight Matrix can be described as a matrix with the following quadrants:

  1. Positive Attitude, Not Willing to Purchase: Customers with a positive attitude towards the company's products and services, but are not willing to purchase (e.g. interested in the company's offerings, but not ready to commit)
  2. Positive Attitude, Willing to Purchase: Customers with a positive attitude towards the company's products and services, and are willing to purchase (e.g. likely to be repeat customers)
  3. Negative Attitude, Willing to Purchase: Customers with a negative attitude towards the company's products and services, but are still willing to purchase (e.g. interested in the company's offerings, but not as likely to become repeat customers)
  4. Negative Attitude, Not Willing to Purchase: Customers with a negative attitude towards the company's products and services, and are not willing to purchase (e.g. unlikely to be valuable to the company)

What is the purpose of the Consumer Insight Matrix?

The Consumer Insight Matrix is a tool used to analyze customer behavior and preferences. It is used to identify customer segments and understand how they interact with the company's products and services. It is a 2x2 matrix that divides customers into four distinct segments based on two criteria: their attitude towards the company's products and services, and their willingness to purchase.

The top-left quadrant of the matrix represents customers who have a positive attitude towards the company's products and services, but are not willing to purchase. These customers may be interested in the company's offerings, but may not be ready to commit to a purchase. The top-right quadrant represents customers who have a positive attitude towards the company's products and services, and are willing to purchase. These customers are likely to be the most valuable to the company, as they are likely to be repeat customers.

The bottom-left quadrant of the matrix represents customers who have a negative attitude towards the company's products and services, but are still willing to purchase. These customers may be interested in the company's offerings, but may not be as likely to become repeat customers. The bottom-right quadrant represents customers who have a negative attitude towards the company's products and services, and are not willing to purchase. These customers are unlikely to be valuable to the company, as they are unlikely to become repeat customers.


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What templates are related to Consumer Insight Matrix?

The following templates can also be categorized as business, marketing, finance and are therefore related to Consumer Insight Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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