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- Net Promoter Score-Value Stream Alignment Matrix
Net Promoter Score-Value Stream Alignment Matrix
The Net Promoter Score-Value Stream Alignment Matrix is a 2x2 matrix used to measure customer loyalty and satisfaction. It is based on the Net Promoter Score (NPS) and helps organizations to identify areas of improvement in their customer experience.
At a very high level, the Net Promoter Score-Value Stream Alignment Matrix is used in the context of business, marketing, finance.
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- Software Development Capability-Value Matrix
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- Strategic Capability-Value Stream Alignment Matrix
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- Strategic Maturity Matrix
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- Strategy Culture Matrix
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- Strategy Map
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- Supply Chain Analysis Matrix
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- Supply Chain Visibility Matrix
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- Sustainability Performance-Value Chain Alignment Matrix
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- SWOT Analysis Matrix for Marketing
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- System Development Capability-Value Matrix
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- Systems Engineering Capability-Value Matrix
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- Talent Acquisition-Performance Matrix
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- Talent Performance-Value Matrix
- Talent Pool Matrix
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- Target Market Matrix
- Technology Adoption Lifecycle
- Technology Assessment Matrix
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- Technology Capability Maturity Model
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- Technology Evaluation Matrix
- Technology Innovation Matrix
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- Technology Roadmap Matrix
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- Technology-Value-Complexity Matrix
- Test Matrix
- The 7 Habits of Highly Effective People
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- Time Management Matrix
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- Total Cost of Ownership-Value Alignment Matrix
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- Total Quality Management Matrix
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- Total Value Matrix
- TOWS Analysis Matrix
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- Training Capability-Value Matrix
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- Transition Capability-Value Matrix
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- User Experience Matrix
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- Value Chain Analysis
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- Value Creation Matrix
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- Value Proposition Canvas
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- Value Stream Mapping Matrix
- Value-Based Pricing Matrix
- Vendor Evaluation Matrix
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- Viral Marketing Matrix
- Voice of Customer Matrix
- Website Traffic-Conversion Matrix
- Work Breakdown Structure (WBS)
- Workforce Capability Development-Performance Alignment Matrix
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- Workforce Capability-Performance Matrix
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- Workforce Development-Performance Alignment Matrix
- Workforce Development-Value Matrix
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- Workforce Performance-Value Chain Alignment Matrix
- Workforce Performance-Value Proposition-Value Chain Alignment Matrix
- Workforce Performance-Value Stream Alignment Matrix
- Workforce Skill Development Matrix
- YouTube Marketing Matrix
What is the Net Promoter Score-Value Stream Alignment Matrix?
A visual explanation is shown in the image above. The Net Promoter Score-Value Stream Alignment Matrix can be described as a matrix with the following quadrants:
- Promoters: Customers who are highly satisfied with the product or service and are likely to recommend it to others. Example: 9-10 on the NPS scale.
- Passives: Customers who are satisfied but not enthusiastic about the product or service. Example: 7-8 on the NPS scale.
- Detractors: Customers who are unhappy with the product or service and are likely to spread negative feedback. Example: 0-6 on the NPS scale.
- Neutrals: Customers who are neither satisfied nor dissatisfied with the product or service. Example: 0 on the NPS scale.
What is the purpose of the Net Promoter Score-Value Stream Alignment Matrix?
The Net Promoter Score-Value Stream Alignment Matrix (NPS-VSA) is a 2x2 matrix used to measure customer loyalty and satisfaction. It is based on the Net Promoter Score (NPS) and helps organizations to identify areas of improvement in their customer experience. The NPS-VSA matrix is composed of four quadrants: Promoters, Passives, Detractors, and Neutrals.
Promoters are customers who are highly satisfied with the product or service and are likely to recommend it to others. Passives are customers who are satisfied but not enthusiastic about the product or service. Detractors are customers who are unhappy with the product or service and are likely to spread negative feedback. Neutrals are customers who are neither satisfied nor dissatisfied with the product or service.
The NPS-VSA matrix can be used to measure customer loyalty and satisfaction, identify areas of improvement, and develop strategies to increase customer satisfaction. It can also be used to track customer feedback over time and compare it to competitors.
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What templates are related to Net Promoter Score-Value Stream Alignment Matrix?
The following templates can also be categorized as business, marketing, finance and are therefore related to Net Promoter Score-Value Stream Alignment Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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