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Incident Management Matrix

The Incident Management Matrix is a tool used to help organizations categorize and prioritize incidents. It is a 2x2 matrix that divides incidents into four categories based on their severity and urgency.

At a very high level, the Incident Management Matrix is used in the context of business, management.

Incident Management Matrix quadrant descriptions, including examples
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What is the Incident Management Matrix?

A visual explanation is shown in the image above. The Incident Management Matrix can be described as a matrix with the following quadrants:

  1. Critical and Urgent: Incidents that must be addressed immediately. Examples: system failure, security breach.
  2. Critical and Non-Urgent: Incidents that are important, but not as urgent. Examples: software bug, customer complaint.
  3. Non-Critical and Urgent: Incidents that are not as important, but still need to be addressed in a timely manner. Examples: system maintenance, minor bug.
  4. Non-Critical and Non-Urgent: Incidents that are not as important and can be addressed at a later time. Examples: feature request, minor customer complaint.

What is the purpose of the Incident Management Matrix?

The Incident Management Matrix is a tool used to help organizations categorize and prioritize incidents. It is a 2x2 matrix that divides incidents into four categories based on their severity and urgency. The four categories are:

  • Critical and Urgent
  • Critical and Non-Urgent
  • Non-Critical and Urgent
  • Non-Critical and Non-Urgent

The Critical and Urgent category is the most important, as it includes incidents that must be addressed immediately. These incidents should be given the highest priority and should be addressed as soon as possible. The Critical and Non-Urgent category includes incidents that are important, but not as urgent. These incidents should be addressed, but not with the same urgency as the Critical and Urgent incidents. The Non-Critical and Urgent category includes incidents that are not as important, but still need to be addressed in a timely manner. The Non-Critical and Non-Urgent category includes incidents that are not as important and can be addressed at a later time.

The Incident Management Matrix is a useful tool for organizations to quickly categorize and prioritize incidents. It helps organizations to focus their resources on the most important incidents and to ensure that all incidents are addressed in a timely manner.


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What templates are related to Incident Management Matrix?

The following templates can also be categorized as business, management and are therefore related to Incident Management Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Impact Matrix, Kraljic Matrix, Outsourcing Matrix, PICK Matrix, Quadrant Analysis. You can browse them using the menu above.

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