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- Business Process Management Capability Assessment Matrix
Business Process Management Capability Assessment Matrix
The Business Process Management Capability Assessment Matrix is a 2x2 matrix used to assess the capability of a business process. It is divided into four quadrants, each representing a different level of capability.
At a very high level, the Business Process Management Capability Assessment Matrix is used in the context of business, process management.
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What is the Business Process Management Capability Assessment Matrix?
A visual explanation is shown in the image above. The Business Process Management Capability Assessment Matrix can be described as a matrix with the following quadrants:
- Highly Capable: Well-defined, automated, and monitored processes that are efficient and effective, and have a high degree of control (e.g. automated customer support system)
- Capable: Well-defined processes that are not necessarily automated or monitored, but may be efficient and lack control (e.g. manual customer support system)
- Emerging: Processes that are not well-defined, automated, or monitored, and may be inefficient and lack control (e.g. manual customer support system with no documentation)
- Uncapable: Processes that are not well-defined, automated, or monitored, and are inefficient and lack control (e.g. manual customer support system with no documentation and no training)
What is the purpose of the Business Process Management Capability Assessment Matrix?
The Business Process Management Capability Assessment Matrix is a 2x2 matrix used to assess the capability of a business process. It is divided into four quadrants, each representing a different level of capability. The four quadrants are:
- Highly Capable: This quadrant represents processes that are well-defined, automated, and monitored. These processes are efficient and effective, and have a high degree of control.
- Capable: This quadrant represents processes that are well-defined, but not necessarily automated or monitored. These processes may be efficient, but may lack control.
- Emerging: This quadrant represents processes that are not well-defined, automated, or monitored. These processes may be inefficient and lack control.
- Uncapable: This quadrant represents processes that are not well-defined, automated, or monitored. These processes are inefficient and lack control.
The Business Process Management Capability Assessment Matrix can be used to identify areas of improvement in a business process, and to develop strategies to improve the process. It can also be used to compare different processes and identify which ones are more effective.
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What templates are related to Business Process Management Capability Assessment Matrix?
The following templates can also be categorized as business, process management and are therefore related to Business Process Management Capability Assessment Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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