Social Media Analytics Matrix

The Social Media Analytics Matrix is a 2x2 matrix that helps businesses measure the effectiveness of their social media campaigns. It divides campaigns into four categories: Reach, Engagement, Conversion, and Retention.

At a very high level, the Social Media Analytics Matrix is used in the context of business, marketing, analytics.

Social Media Analytics Matrix quadrant descriptions, including examples
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What is the Social Media Analytics Matrix?

A visual explanation is shown in the image above. The Social Media Analytics Matrix can be described as a matrix with the following quadrants:

  1. Reach: The number of people who have seen the campaign, e.g. number of views
  2. Engagement: The number of people who have interacted with the campaign in some way, e.g. number of likes
  3. Conversion: The number of people who have taken a desired action, e.g. number of purchases
  4. Retention: The number of people who have continued to engage with the campaign over time, e.g. number of returning customers

What is the purpose of the Social Media Analytics Matrix?

The Social Media Analytics Matrix is a 2x2 matrix used to measure the effectiveness of a business' social media campaigns. It divides campaigns into four categories: Reach, Engagement, Conversion, and Retention. Each category is represented by a quadrant in the matrix.

Reach is the number of people who have seen the campaign. Engagement is the number of people who have interacted with the campaign in some way. Conversion is the number of people who have taken a desired action, such as making a purchase or signing up for a newsletter. Retention is the number of people who have continued to engage with the campaign over time.

By tracking the performance of each campaign in each of these categories, businesses can gain valuable insights into how their campaigns are performing and where they can make improvements.


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What templates are related to Social Media Analytics Matrix?

The following templates can also be categorized as business, marketing, analytics and are therefore related to Social Media Analytics Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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