Knowledge Management Matrix

The Knowledge Management Matrix is a strategic tool used to categorize and manage knowledge within an organization. It helps businesses identify what knowledge is available, what is missing, and how to leverage it effectively to achieve organizational goals. The matrix is divided into four quadrants based on the dimensions of knowledge availability and knowledge importance.

At a very high level, the Knowledge Management Matrix is used in the context of business, management, strategy.

Knowledge Management Matrix quadrant descriptions, including examples
Want to try this template?
Other Templates

What is the Knowledge Management Matrix?

A visual explanation is shown in the image above. The Knowledge Management Matrix can be described as a matrix with the following quadrants:

  1. Critical and Available: Knowledge that is both critical and readily available, e.g., Standard Operating Procedures (SOPs).
  2. Critical but Unavailable: Knowledge that is critical but not readily available, e.g., Expert insights not documented.
  3. Non-Critical but Available: Knowledge that is not critical but readily available, e.g., General industry news.
  4. Non-Critical and Unavailable: Knowledge that is neither critical nor readily available, e.g., Outdated project details.

What is the purpose of the Knowledge Management Matrix?

The Knowledge Management Matrix is a powerful framework that helps organizations understand and manage their knowledge assets. The matrix is divided into four quadrants based on two dimensions: the availability of knowledge (whether it is readily available or not) and the importance of that knowledge (whether it is critical to the organization’s success or not). This categorization allows businesses to prioritize their efforts in knowledge management, ensuring that critical knowledge is captured, shared, and utilized effectively.

Use cases for the Knowledge Management Matrix include:

  • Identifying Knowledge Gaps: By plotting existing knowledge against its importance, organizations can identify critical gaps that need to be addressed.
  • Prioritizing Knowledge Capture: The matrix helps prioritize which knowledge should be documented and shared, ensuring that critical knowledge is not lost.
  • Enhancing Decision-Making: By having a clear understanding of what knowledge is available and its importance, decision-makers can make more informed choices.
  • Improving Training and Development: The matrix can be used to identify areas where training is needed, ensuring that employees have access to critical knowledge.

Overall, the Knowledge Management Matrix is an essential tool for any organization looking to leverage its knowledge assets effectively.

Want to try this template?

What templates are related to Knowledge Management Matrix?

The following templates can also be categorized as business, management, strategy and are therefore related to Knowledge Management Matrix: Product-Market Matrix, 4 Ps Marketing Mix Matrix, AI Capability-Value Proposition Alignment Matrix, AI Innovation-Value Alignment Matrix, AI Maturity Matrix, AI-Value Proposition Alignment Matrix, AI-Value Proposition Matrix, AIDA Marketing Matrix. You can browse them using the menu above.

How can I use Knowledge Management Matrix in Priority Matrix?

You can get Knowledge Management Matrix in your Priority Matrix in just a moment:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer it, download Priority Matrix and take your data with you

Learn more about Knowledge Management Matrix, and get free access to lots of other templates, at Once you are comfortable with the document, you can easily export to Excel, if you prefer to work that way.

If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.