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- Net Promoter Score-Performance Alignment Matrix
Net Promoter Score-Performance Alignment Matrix
The Net Promoter Score-Performance Alignment Matrix is a 2x2 matrix used to measure customer loyalty and performance. It can be used to identify areas of improvement, track customer satisfaction, and make decisions on how to improve customer experience.
At a very high level, the Net Promoter Score-Performance Alignment Matrix is used in the context of business, marketing, finance.
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- Positioning Matrix
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- Product Life Cycle Matrix
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- Program Management Maturity Matrix
- Project Benefit Matrix
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- Project Management Capability Assessment-Value Matrix
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- Social Media Listening-Value Matrix
- Social Media Marketing Matrix
- Social Media Strategy Matrix
- Social Network Analysis Matrix
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- Software Development Capability-Value Matrix
- Software Development Lifecycle Matrix
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- Startup Financial Plan Matrix
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- Strategic Business Unit (SBU) Matrix
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- Strategic Capability-Value Matrix
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- Strategic Capability-Value Proposition-Value Chain Alignment Matrix
- Strategic Capability-Value Stream Alignment Matrix
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- Strategic Maturity Matrix
- Strategic Option Matrix
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- Strategic Performance-Value Matrix
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- Strategy Culture Matrix
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- Strategy Map
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- Supply Chain Analysis Matrix
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- Supply Chain Complexity Matrix
- Supply Chain Efficiency Matrix
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- Supply Chain Performance-Value Matrix
- Supply Chain Risk Matrix
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- Supply Chain Risk-Value Matrix
- Supply Chain Visibility Matrix
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- Sustainability Performance-Value Chain Alignment Matrix
- Sustainability Performance-Value Matrix
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- SWOT Analysis Matrix for Marketing
- SWOT-Gap Matrix
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- System Development Capability-Value Matrix
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- System Performance-Value Matrix
- Systems Engineering Capability-Value Matrix
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- Talent Acquisition-Performance Matrix
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- Talent Development Matrix
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- Talent Management Capability-Value Alignment Matrix
- Talent Management Matrix
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- Talent Performance-Value Matrix
- Talent Pool Matrix
- Talent Review Matrix
- Talent-Value-Complexity Matrix
- Target Market Matrix
- Technology Adoption Lifecycle
- Technology Assessment Matrix
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- Technology Capability Maturity Model
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- Technology Evaluation Matrix
- Technology Innovation Matrix
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- Technology Maturity Matrix
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- Technology Platform Matrix
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- Technology Roadmap Matrix
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- Technology-Value-Complexity Matrix
- Test Matrix
- The 7 Habits of Highly Effective People
- The Impact-Effort Matrix
- Time Management Matrix
- Time Value of Money Matrix
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- Total Cost of Ownership-Value Alignment Matrix
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- Total Quality Management Matrix
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- Total Value Matrix
- TOWS Analysis Matrix
- Trade Show Marketing Matrix
- Training Capability-Value Matrix
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- Training Evaluation Matrix
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- Training Needs Assessment Matrix
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- Training Performance-Value Matrix
- Training-Value-Complexity Matrix
- Transition Capability-Value Matrix
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- User Experience Matrix
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- User Needs-Value Proposition Alignment Matrix
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- Value Chain Analysis
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- Value Creation Matrix
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- Value Proposition Canvas
- Value Proposition-Competitive Advantage Matrix
- Value Stream Mapping Capability Maturity Matrix
- Value Stream Mapping Matrix
- Value-Based Pricing Matrix
- Vendor Evaluation Matrix
- Vendor Management-Performance Matrix
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- Vendor Performance-Value Alignment Matrix
- Vendor Risk Matrix
- Vendor Risk-Cost Matrix
- Vendor Risk-Performance Alignment Matrix
- Viral Marketing Matrix
- Voice of Customer Matrix
- Website Traffic-Conversion Matrix
- Work Breakdown Structure (WBS)
- Workforce Capability Development-Performance Alignment Matrix
- Workforce Capability Development-Value Alignment Matrix
- Workforce Capability-Performance Matrix
- Workforce Capability-Value Alignment Matrix
- Workforce Development-Performance Alignment Matrix
- Workforce Development-Value Matrix
- Workforce Development-Value Proposition Alignment Matrix
- Workforce Performance-Value Chain Alignment Matrix
- Workforce Performance-Value Proposition-Value Chain Alignment Matrix
- Workforce Performance-Value Stream Alignment Matrix
- Workforce Skill Development Matrix
- YouTube Marketing Matrix
What is the Net Promoter Score-Performance Alignment Matrix?
A visual explanation is shown in the image above. The Net Promoter Score-Performance Alignment Matrix can be described as a matrix with the following quadrants:
- Promoters: Customers who are highly satisfied with the product or service and are likely to recommend it to others (e.g. 'I would definitely recommend this product to a friend')
- Passives: Customers who are satisfied but not enthusiastic about the product or service (e.g. 'I'm satisfied with the product')
- Detractors: Customers who are unhappy with the product or service and are likely to spread negative word-of-mouth (e.g. 'I would not recommend this product to a friend')
- Non-Responders: Customers who have not provided feedback (e.g. 'No response')
What is the purpose of the Net Promoter Score-Performance Alignment Matrix?
The Net Promoter Score-Performance Alignment Matrix is a 2x2 matrix used to measure customer loyalty and performance. It is based on the Net Promoter Score (NPS), which is a customer loyalty metric used to measure customer satisfaction. The NPS-Performance Alignment Matrix is used to identify areas of improvement, track customer satisfaction, and make decisions on how to improve customer experience.
The matrix is divided into four quadrants: Promoters, Passives, Detractors, and Non-Responders. Promoters are customers who are highly satisfied with the product or service and are likely to recommend it to others. Passives are customers who are satisfied but not enthusiastic about the product or service. Detractors are customers who are unhappy with the product or service and are likely to spread negative word-of-mouth. Non-Responders are customers who have not provided feedback.
The NPS-Performance Alignment Matrix is a useful tool for businesses to understand customer loyalty and performance. It can help businesses identify areas of improvement, track customer satisfaction, and make decisions on how to improve customer experience.
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What templates are related to Net Promoter Score-Performance Alignment Matrix?
The following templates can also be categorized as business, marketing, finance and are therefore related to Net Promoter Score-Performance Alignment Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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