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- Net Promoter Score-Performance Matrix
Net Promoter Score-Performance Matrix
The Net Promoter Score-Performance Matrix is a 2x2 matrix that is used to measure customer loyalty and satisfaction. It is based on the Net Promoter Score (NPS) and is used to compare customer loyalty and satisfaction across different products, services, or customer segments.
At a very high level, the Net Promoter Score-Performance Matrix is used in the context of business, marketing, finance.
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- Maturity Level-Performance Matrix
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- Net Present Value Matrix
- Net Profit Margin Matrix
- Net Promoter Score-Insight Matrix
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- Organizational Effectiveness-Value Stream Alignment Matrix
- Organizational Health Assessment Matrix
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- Organizational Performance Matrix
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- Organizational Performance-Value Matrix
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- Organizational Resilience Matrix
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- Organizational Resilience-Value Matrix
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- Organizational Risk-Opportunity Matrix
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- Outsourcing Risk-Value Matrix
- Paid Search-Competitive Positioning Matrix
- Partner Selection Matrix
- Partnership Marketing Matrix
- People Capability Maturity Matrix
- Perception-Positioning Matrix
- Performance and Potential Matrix
- Performance Appraisal Matrix
- Performance Feedback Matrix
- Performance Management Maturity Matrix
- Performance Management-Value Chain Alignment Matrix
- Performance Management-Value Matrix
- Performance Management-Value Proposition-Value Stream Alignment Matrix
- Performance Management-Value Stream Alignment Matrix
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- Performance-Value Matrix
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- Personality Assessment-Value Matrix
- Personalization Matrix
- PESTLE Analysis Template
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- Porter's Five Forces Framework
- Portfolio Analysis Matrix
- Portfolio Analysis-Evaluation Matrix
- Portfolio Analysis-Performance Alignment Matrix
- Portfolio Analysis-Value Alignment Matrix
- Portfolio Assessment-Performance Alignment Matrix
- Portfolio Optimization-Value Alignment Matrix
- Portfolio Optimization-Value Stream Alignment Matrix
- Portfolio Performance-Value Matrix
- Positioning Matrix
- Process Capability Assessment-Value Alignment Matrix
- Process Capability Matrix
- Process Capability-Performance Matrix
- Process Capability-Value Alignment Matrix
- Process Improvement Matrix
- Process Improvement Maturity Matrix
- Process Improvement-Performance Alignment Matrix
- Process Improvement-Value Alignment Matrix
- Process Improvement-Value Stream Alignment Matrix
- Procurement Capability-Value Matrix
- Procurement Maturity Matrix
- Product Adoption Matrix
- Product Costing Matrix
- Product Design Matrix
- Product Design-Development Matrix
- Product Design-Value Matrix
- Product Development Matrix
- Product Development-Reward Matrix
- Product Development-Risk Matrix
- Product Development-Risk-Value Alignment Matrix
- Product Development-Value Matrix
- Product Differentiation Matrix
- Product Feature Matrix
- Product Feature-Value Alignment Matrix
- Product Feature-Value Matrix
- Product Launch-Performance Matrix
- Product Life Cycle Matrix
- Product Portfolio Matrix
- Product Positioning Matrix
- Product Roadmap Matrix
- Product Roadmap-Performance Matrix
- Product-Market Fit Matrix
- Product-Market-Technology Matrix
- Product-Service Matrix
- Product-Service Mix Matrix
- Product/Market Matrix
- Productivity Improvement Matrix
- Program Management Maturity Matrix
- Project Benefit Matrix
- Project Charter Matrix
- Project Management Capability Assessment-Value Matrix
- Project Management Capability-Performance Alignment Matrix
- Project Management Capability-Value Proposition Alignment Matrix
- Project Management Capability-Value Stream Alignment Matrix
- Project Management Matrix
- Project Management Office Maturity Matrix
- Project Management-Performance Alignment Matrix
- Project Prioritization Matrix
- Project Prioritization-Alignment Matrix
- Project Risk Matrix
- Project Risk-Opportunity Matrix
- Project Risk-Value Matrix
- Promotions Matrix
- Prospecting Matrix
- Public Relations Matrix
- Purchase Decision Matrix
- Quadrant Analysis
- Quality Control Matrix
- Quality Control-Performance Matrix
- Quality Function Deployment Matrix
- Quality Management Capability Assessment Matrix
- Quality Management Capability-Value Alignment Matrix
- Quality Management Capability-Value Proposition-Value Chain Alignment Matrix
- Quality Management Matrix
- Quality Management Maturity Matrix
- Quality-Value Matrix
- Rational Decision-Making Matrix
- Recruitment Capability-Value Matrix
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- Relationship Management Matrix
- Relationship Marketing Matrix
- Relationship-Value-Complexity Matrix
- Requirements Traceability Matrix
- Resource Allocation Matrix
- Resource Allocation-Utilization Matrix
- Resource Capability Matrix
- Resource Utilization Matrix
- Risk Analysis Matrix
- Risk Assessment Matrix
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- Risk Management Matrix
- Risk Matrix
- Risk Value Matrix
- Risk-Response Matrix
- Risk-Return Matrix
- Roadmap Matrix
- Root Cause Identification Matrix
- Root Cause Matrix
- Sales and Marketing Alignment Matrix
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- Sales and Marketing Performance-Value Matrix
- Sales and Marketing Performance-Value Proposition Alignment Matrix
- Sales and Marketing Performance-Value Proposition-Value Stream Alignment Matrix
- Sales and Marketing-Value Proposition Alignment Matrix
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- Sales Effectiveness-Value Matrix
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- Sales Growth Matrix
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- Service Capability-Value Matrix
- Service Delivery Capability Assessment-Performance Alignment Matrix
- Service Delivery Capability Assessment-Value Alignment Matrix
- Service Delivery Capability Maturity Assessment-Value Matrix
- Service Delivery Capability Maturity Matrix
- Service Delivery Capability-Value Alignment Matrix
- Service Delivery Matrix
- Service Delivery Performance-Value Alignment Matrix
- Service Delivery Performance-Value Matrix
- Service Delivery-Value Alignment Matrix
- Service Delivery-Value Matrix
- Service Design and Delivery Capability Assessment Matrix
- Service Design and Delivery Matrix
- Service Design and Delivery-Value Alignment Matrix
- Service Design Matrix
- Service Excellence Matrix
- Service Innovation-Performance Alignment Matrix
- Service Innovation-Value Matrix
- Service Innovation-Value Proposition Alignment Matrix
- Service Innovation-Value Stream Alignment Matrix
- Service Management Capability Assessment-Value Matrix
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- Service Maturity Matrix
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- Service Quality Matrix
- Service-Value-Complexity Matrix
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- Skill Gap Matrix
- Skill-Will Matrix
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- Skills Assessment-Mapping Matrix
- Skills Assessment-Value Matrix
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- Skills Development-Value Matrix
- Skills Management-Performance Alignment Matrix
- Skills Management-Value Matrix
- Social Capital-Value Matrix
- Social Impact Assessment Matrix
- Social Media Analytics Matrix
- Social Media Capability Maturity Matrix
- Social Media Engagement Matrix
- Social Media Listening-Value Matrix
- Social Media Marketing Matrix
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- Social Network Analysis Matrix
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- Software Development Capability-Value Matrix
- Software Development Lifecycle Matrix
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- Software Quality Matrix
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- Solution Design Matrix
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- Startup Financial Plan Matrix
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- Strategic Capability-Value Stream Alignment Matrix
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- Strategic Maturity Matrix
- Strategic Option Matrix
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- Strategic Performance-Value Matrix
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- Strategy Culture Matrix
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- Strategy Map
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- Supply Chain Analysis Matrix
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- Supply Chain Complexity Matrix
- Supply Chain Efficiency Matrix
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- Supply Chain Risk Matrix
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- Supply Chain Visibility Matrix
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- Sustainability Performance-Value Chain Alignment Matrix
- Sustainability Performance-Value Matrix
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- SWOT Analysis Matrix for Marketing
- SWOT-Gap Matrix
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- System Development Capability-Value Matrix
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- Systems Engineering Capability-Value Matrix
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- Talent Acquisition-Performance Matrix
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- Talent Development Matrix
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- Talent Management Capability-Value Alignment Matrix
- Talent Management Matrix
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- Talent Performance-Value Matrix
- Talent Pool Matrix
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- Target Market Matrix
- Technology Adoption Lifecycle
- Technology Assessment Matrix
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- Technology Capability Maturity Model
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- Technology Evaluation Matrix
- Technology Innovation Matrix
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- Technology Roadmap Matrix
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- Test Matrix
- The 7 Habits of Highly Effective People
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- Time Management Matrix
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- Total Cost of Ownership-Value Alignment Matrix
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- Total Quality Management Matrix
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- Total Value Matrix
- TOWS Analysis Matrix
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- Training Performance-Value Matrix
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- Transition Capability-Value Matrix
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- User Experience Matrix
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- Value Chain Analysis
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- Value Creation Matrix
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- Value Proposition Canvas
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- Value-Based Pricing Matrix
- Vendor Evaluation Matrix
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- Vendor Risk Matrix
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- Viral Marketing Matrix
- Voice of Customer Matrix
- Website Traffic-Conversion Matrix
- Work Breakdown Structure (WBS)
- Workforce Capability Development-Performance Alignment Matrix
- Workforce Capability Development-Value Alignment Matrix
- Workforce Capability-Performance Matrix
- Workforce Capability-Value Alignment Matrix
- Workforce Development-Performance Alignment Matrix
- Workforce Development-Value Matrix
- Workforce Development-Value Proposition Alignment Matrix
- Workforce Performance-Value Chain Alignment Matrix
- Workforce Performance-Value Proposition-Value Chain Alignment Matrix
- Workforce Performance-Value Stream Alignment Matrix
- Workforce Skill Development Matrix
- YouTube Marketing Matrix
What is the Net Promoter Score-Performance Matrix?
A visual explanation is shown in the image above. The Net Promoter Score-Performance Matrix can be described as a matrix with the following quadrants:
- Promoters: Customers who are highly satisfied with the product or service and are likely to recommend it to others (e.g. 9-10 on NPS scale)
- Passives: Customers who are satisfied with the product or service but are not likely to recommend it to others (e.g. 7-8 on NPS scale)
- Detractors: Customers who are dissatisfied with the product or service and are likely to discourage others from using it (e.g. 0-6 on NPS scale)
- Non-Responders: Customers who have not responded to the NPS survey (e.g. no response on NPS scale)
What is the purpose of the Net Promoter Score-Performance Matrix?
The Net Promoter Score-Performance Matrix is a 2x2 matrix that is used to measure customer loyalty and satisfaction. It is based on the Net Promoter Score (NPS), which is a customer loyalty metric that measures how likely customers are to recommend a company, product, or service to their friends and family. The NPS-Performance Matrix is used to compare customer loyalty and satisfaction across different products, services, or customer segments.
The matrix is divided into four quadrants: Promoters, Passives, Detractors, and Non-Responders. Promoters are customers who are highly satisfied with the product or service and are likely to recommend it to others. Passives are customers who are satisfied with the product or service but are not likely to recommend it to others. Detractors are customers who are dissatisfied with the product or service and are likely to discourage others from using it. Non-Responders are customers who have not responded to the NPS survey.
The NPS-Performance Matrix can be used to identify areas of improvement and to track customer loyalty over time. It can also be used to compare customer loyalty across different products, services, or customer segments. By understanding customer loyalty, companies can make informed decisions about how to improve their products and services.
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What templates are related to Net Promoter Score-Performance Matrix?
The following templates can also be categorized as business, marketing, finance and are therefore related to Net Promoter Score-Performance Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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