Process Capability Matrix

The Process Capability Matrix is a 2x2 matrix used to evaluate the capability of a process to meet customer requirements. It is used to identify areas of improvement and to assess the process capability.

At a very high level, the Process Capability Matrix is used in the context of business, quality management.

Process Capability Matrix quadrant descriptions, including examples
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What is the Process Capability Matrix?

A visual explanation is shown in the image above. The Process Capability Matrix can be described as a matrix with the following quadrants:

  1. Process Capable: Processes that meet customer requirements, e.g. meeting a 99% accuracy rate.
  2. Process Capable with Improvement: Processes that are capable but could be improved, e.g. meeting a 95% accuracy rate.
  3. Process Not Capable: Processes that do not meet customer requirements, e.g. meeting a 90% accuracy rate.
  4. Process Not Capable with Improvement: Processes that are not capable and need improvement, e.g. meeting a 85% accuracy rate.

What is the purpose of the Process Capability Matrix?

The Process Capability Matrix is a 2x2 matrix used to evaluate the capability of a process to meet customer requirements. It is used to identify areas of improvement and to assess the process capability. The matrix is divided into four quadrants, each representing a different level of process capability. The top-left quadrant is the 'Process Capable' quadrant, which represents processes that meet customer requirements. The top-right quadrant is the 'Process Capable with Improvement' quadrant, which represents processes that are capable but could be improved. The bottom-left quadrant is the 'Process Not Capable' quadrant, which represents processes that do not meet customer requirements. The bottom-right quadrant is the 'Process Not Capable with Improvement' quadrant, which represents processes that are not capable and need improvement.

The Process Capability Matrix can be used to identify areas of improvement and to assess the process capability. It is a useful tool for quality management and can be used to identify areas of improvement and to assess the process capability.


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What templates are related to Process Capability Matrix?

The following templates can also be categorized as business, quality management and are therefore related to Process Capability Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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