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- IT Service Management Capability Assessment Matrix
IT Service Management Capability Assessment Matrix
The IT Service Management Capability Assessment Matrix is a 2x2 matrix used to assess the capabilities of an IT service management organization. It is composed of four quadrants, each of which represent a different capability level.
At a very high level, the IT Service Management Capability Assessment Matrix is used in the context of business, it, service management.
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What is the IT Service Management Capability Assessment Matrix?
A visual explanation is shown in the image above. The IT Service Management Capability Assessment Matrix can be described as a matrix with the following quadrants:
- Optimizing: The organization is able to identify and implement improvements to its processes and services (e.g. automating manual processes).
- Managing: The organization is able to effectively manage its processes and services (e.g. monitoring performance).
- Developing: The organization is able to develop new processes and services (e.g. creating new applications).
- Adopting: The organization is able to adopt new processes and services (e.g. adopting new technologies).
What is the purpose of the IT Service Management Capability Assessment Matrix?
The IT Service Management Capability Assessment Matrix is a 2x2 matrix used to assess the capabilities of an IT service management organization. It is composed of four quadrants, each of which represent a different capability level.
The four quadrants are:
- Optimizing: The organization is able to identify and implement improvements to its processes and services.
- Managing: The organization is able to effectively manage its processes and services.
- Developing: The organization is able to develop new processes and services.
- Adopting: The organization is able to adopt new processes and services.
The matrix is used to assess the capability of an organization in each of these quadrants. It is a useful tool for IT service management organizations to assess their capabilities and identify areas for improvement.
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What templates are related to IT Service Management Capability Assessment Matrix?
The following templates can also be categorized as business, it, service management and are therefore related to IT Service Management Capability Assessment Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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