Engagement-Conversion Matrix

The Engagement-Conversion Matrix is a 2x2 matrix that helps businesses understand how their customers interact with their product or service. It divides customers into four quadrants based on their level of engagement and conversion.

At a very high level, the Engagement-Conversion Matrix is used in the context of business, marketing.

Engagement-Conversion Matrix quadrant descriptions, including examples
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What is the Engagement-Conversion Matrix?

A visual explanation is shown in the image above. The Engagement-Conversion Matrix can be described as a matrix with the following quadrants:

  1. High Engagement, High Conversion: Customers in this quadrant are highly engaged and have a high conversion rate. Examples include customers who frequently purchase from the business or customers who are highly active on social media.
  2. High Engagement, Low Conversion: Customers in this quadrant are highly engaged but have a low conversion rate. Examples include customers who frequently visit the business website but rarely purchase.
  3. Low Engagement, High Conversion: Customers in this quadrant have a high conversion rate but are not very engaged. Examples include customers who purchase from the business but rarely visit the website or engage on social media.
  4. Low Engagement, Low Conversion: Customers in this quadrant have a low conversion rate and are not very engaged. Examples include customers who visit the website but rarely purchase or engage on social media.

What is the purpose of the Engagement-Conversion Matrix?

The Engagement-Conversion Matrix is a 2x2 matrix that helps businesses understand how their customers interact with their product or service. It divides customers into four quadrants based on their level of engagement and conversion. The quadrants are:

  • High Engagement, High Conversion
  • High Engagement, Low Conversion
  • Low Engagement, High Conversion
  • Low Engagement, Low Conversion

The Engagement-Conversion Matrix can be used to identify which customers are most likely to convert and which customers need more attention. It can also be used to identify areas of opportunity in terms of customer engagement and conversion. For example, a business may identify that customers in the High Engagement, Low Conversion quadrant need more attention and focus on improving their conversion rate.


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What templates are related to Engagement-Conversion Matrix?

The following templates can also be categorized as business, marketing and are therefore related to Engagement-Conversion Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.

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