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- Service Delivery Capability Maturity Assessment-Value Matrix
Service Delivery Capability Maturity Assessment-Value Matrix
The Service Delivery Capability Maturity Assessment-Value Matrix is a 2x2 matrix used to assess the maturity of a service delivery capability. It is used to identify areas of improvement and prioritize investments in service delivery.
At a very high level, the Service Delivery Capability Maturity Assessment-Value Matrix is used in the context of business, service delivery.
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- User Experience Matrix
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What is the Service Delivery Capability Maturity Assessment-Value Matrix?
A visual explanation is shown in the image above. The Service Delivery Capability Maturity Assessment-Value Matrix can be described as a matrix with the following quadrants:
- As-Is: The current level of maturity, typically low. Example: Poorly defined processes.
- To-Be: The desired level of maturity, typically high. Example: Automated processes.
- Gap: The amount of work required to reach the desired level of maturity. Example: Defining and implementing processes.
- Value: The potential benefit of achieving the desired level of maturity. Example: Improved customer satisfaction.
What is the purpose of the Service Delivery Capability Maturity Assessment-Value Matrix?
The Service Delivery Capability Maturity Assessment-Value Matrix is a 2x2 matrix used to assess the maturity of a service delivery capability. It is used to identify areas of improvement and prioritize investments in service delivery. The matrix is divided into four quadrants, each representing a different level of maturity.
The top-left quadrant represents the “As-Is” state of the service delivery capability. This is the current level of maturity and is typically low. The top-right quadrant represents the “To-Be” state of the service delivery capability. This is the desired level of maturity and is typically high. The bottom-left quadrant represents the “Gap” between the “As-Is” and “To-Be” states. This is the amount of work required to reach the desired level of maturity. The bottom-right quadrant represents the “Value” of the service delivery capability. This is the potential benefit of achieving the desired level of maturity.
The Service Delivery Capability Maturity Assessment-Value Matrix can be used to identify areas of improvement and prioritize investments in service delivery. It can also be used to measure progress and track the impact of investments in service delivery.
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What templates are related to Service Delivery Capability Maturity Assessment-Value Matrix?
The following templates can also be categorized as business, service delivery and are therefore related to Service Delivery Capability Maturity Assessment-Value Matrix: Effort Impact Matrix, Gap Analysis Matrix, Growth Share Matrix, Kraljic Matrix, Outsourcing Matrix, Quadrant Analysis, Risk Analysis Matrix, Risk Value Matrix. You can browse them using the menu above.
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