Operating Model Performance-Cost Matrix

The Operating Model Performance-Cost Matrix is a strategic tool used to evaluate and optimize the performance and cost-efficiency of different operating models within a business. It helps organizations identify which models provide the best balance of high performance and low cost, aiding in decision-making and resource allocation.

At a very high level, the Operating Model Performance-Cost Matrix is used in the context of business, operations, finance.

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What is the Operating Model Performance-Cost Matrix?

A visual explanation is shown in the image above. The Operating Model Performance-Cost Matrix can be described as a matrix with the following quadrants:

  1. High Performance, High Cost: Models in this quadrant deliver high performance but at a high cost. Example: A premium customer service team with high salaries.
  2. High Performance, Low Cost: Models in this quadrant deliver high performance at a low cost. Example: An efficient automated production line.
  3. Low Performance, High Cost: Models in this quadrant deliver low performance at a high cost. Example: An outdated IT system requiring frequent repairs.
  4. Low Performance, Low Cost: Models in this quadrant deliver low performance at a low cost. Example: A basic, low-cost customer support system.

What is the purpose of the Operating Model Performance-Cost Matrix?

The Operating Model Performance-Cost Matrix is a valuable framework for businesses looking to assess and enhance their operational efficiency. This 2x2 matrix plots performance on the vertical axis and cost on the horizontal axis, dividing the space into four quadrants. Each quadrant represents a different combination of performance and cost, providing insights into which operating models are most effective and efficient.

For example, a high-performance, low-cost model would be placed in the top-right quadrant, indicating an optimal balance. Conversely, a low-performance, high-cost model would fall in the bottom-left quadrant, signaling a need for improvement or reevaluation. By categorizing operating models in this way, businesses can prioritize investments, streamline processes, and ultimately achieve better outcomes.

Use cases for this matrix include evaluating different business units, comparing outsourcing options, or assessing the impact of new technologies. It can also be used to benchmark against competitors or industry standards, providing a clear visual representation of where improvements are needed and where strengths lie.


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What templates are related to Operating Model Performance-Cost Matrix?

The following templates can also be categorized as business, operations, finance and are therefore related to Operating Model Performance-Cost Matrix: Product-Market Matrix, 4 Ps Marketing Mix Matrix, AI Capability-Value Proposition Alignment Matrix, AI Innovation-Value Alignment Matrix, AI Maturity Matrix, AI-Value Proposition Alignment Matrix, AI-Value Proposition Matrix, AIDA Marketing Matrix. You can browse them using the menu above.

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