Global IT Support Prioritization Template

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Ensure smooth operations by focusing on the most critical IT support tasks with the Global IT Support Prioritization template. This project utilizes a Priority Matrix to help you identify and address the most urgent and important issues first, ensuring critical support tasks are handled promptly and efficiently.

By following this template, you can visualize and prioritize IT support tasks across different locations, ensuring that your global organization runs smoothly without major disruptions.

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Global IT Support Prioritization for Priority Matrix

Global IT Support Prioritization in Priority Matrix

Prioritize and manage urgent and important IT support tasks across a global organization.

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Proposed Tasks

Critical and Immediate

  • Emergency Server Crash - Tokyo Office (Due in 1 day)
    ☐ Identify the cause of the crash ☐ Fix the server ☐ Prevent future crashes
  • VPN Issues - Berlin Office (Due in 1 day)
    ☐ Identify the source of the issue ☐ Fix the VPN ☐ Ensure stable connection
  • Email Outage - Beijing Office (Due in 2 days)
    ☐ Identify the cause of the outage ☐ Restore email services ☐ Prevent future outages

Critical but not Immediate

  • Update Global Security Protocols (Due in 2 weeks)
    ☐ Review current security protocols ☐ Identify areas for improvement ☐ Implement updates
  • Hardware Upgrades - Dubai Office (Due in 4 weeks)
    ☐ Identify necessary upgrades ☐ Order new hardware ☐ Install and test hardware

Not Critical but Immediate

  • Software Update - NY Office (Due in 2 days)
    ☐ Prepare update package ☐ Deploy update ☐ Monitor for issues
  • Troubleshoot Network Connectivity - Moscow Office (Due in 3 days)
    ☐ Identify connectivity issues ☐ Fix network problems ☐ Ensure stable connection
  • Data Backup - London Office (Due in 1 week)
    ☐ Prepare backup infrastructure ☐ Perform backup ☐ Verify backup integrity

Not Critical and not Immediate

  • New Employee IT Onboarding - Sydney Office (Due in 3 weeks)
    ☐ Prepare necessary equipment and accounts ☐ Provide initial training ☐ Monitor for any issues
  • Implement New Collaboration Software - Rome Office (Due in 4 weeks)
    ☐ Choose suitable software ☐ Install and configure software ☐ Provide training to employees