Maintenance Request Management Template

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Efficiently manage and track maintenance requests with this comprehensive template designed for Quality Assurance Coordinators in the real estate industry. This template helps you categorize, prioritize, and address maintenance issues to maintain property quality and ensure prompt repairs.

By leveraging the Priority Matrix, you can streamline maintenance request management, allocate resources effectively, and keep property owners informed of progress, ultimately enhancing property maintenance and customer satisfaction.

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Maintenance Request Management for Priority Matrix

Maintenance Request Management in Priority Matrix

Track and manage maintenance requests to ensure urgent repairs are addressed promptly in real estate properties.

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Proposed Tasks

High Urgency, High Importance

  • Address high urgency, high importance requests
    ☐ Identify all Q1 requests ☐ Assign resources to address these requests ☐ Monitor progress and update status
  • Categorize existing maintenance requests
    ☐ Review all existing requests ☐ Categorize each request based on urgency and importance
  • Set up maintenance request tracking system
    ☐ Choose a tracking system ☐ Install and set up the system ☐ Test the system

Low Urgency, High Importance

  • Monitor progress of all requests
    ☐ Regularly check the status of all requests ☐ Update the tracking system with progress
  • Plan for low urgency, high importance requests
    ☐ Identify all Q2 requests ☐ Plan a schedule to address these requests ☐ Assign resources
  • Regularly review the categorization of requests
    ☐ Periodically review the urgency and importance of all requests ☐ Re-categorize requests if necessary

High Urgency, Low Importance

  • Address high urgency, low importance requests
    ☐ Identify all Q3 requests ☐ Assign resources to address these requests ☐ Monitor progress and update status
  • Communicate with property owners about progress
    ☐ Prepare progress reports for property owners ☐ Send updates to property owners

Low Urgency, Low Importance

  • Gather feedback from property owners
    ☐ Send out feedback surveys to property owners ☐ Analyze feedback and make improvements
  • Plan for low urgency, low importance requests
    ☐ Identify all Q4 requests ☐ Plan a schedule to address these requests ☐ Assign resources