Tenant Request Prioritization Template

More residential-tenancy templates

Effectively manage tenant requests by prioritizing urgent and important tasks with the Quadrants method. This template helps Community Coordinators in the residential tenancy industry address critical issues promptly, improving tenant satisfaction and retention.

By focusing on the most pressing and high-importance tasks, you can ensure that tenant needs are met efficiently, creating a better living environment for all residents.

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Tenant Request Prioritization for Priority Matrix

Tenant Request Prioritization in Priority Matrix

Prioritize tenant requests to enhance satisfaction and retention using the Quadrants method.

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Proposed Tasks

Urgent and Important

  • Task 1: Broken Heater (Due in 1 day)
    ☐ Identify the problem ☐ Contact maintenance ☐ Follow up with tenant
  • Task 4: Noise Complaint (Due in 1 day)
    ☐ Contact offending tenant ☐ Issue warning
  • Task 2: Late Rent Payment (Due in 3 days)
    ☐ Contact tenant ☐ Arrange payment plan if necessary
  • Task 6: Leaky Faucet (Due in 3 days)
    ☐ Identify the problem ☐ Contact plumber
  • Task 8: Pest Control (Due in 1 week)
    ☐ Contact pest control ☐ Inform tenants

Important, Not Urgent

  • Task 3: Request for Paint Job (Due in 2 weeks)
    ☐ Assess condition of paint ☐ Contact painting service
  • Task 7: Tenant Move-out (Due in 2 weeks)
    ☐ Inspect unit ☐ Arrange cleaning ☐ Market unit
  • Task 5: Annual Safety Inspection (Due in 1 month)
    ☐ Schedule inspection ☐ Notify tenants
  • Task 9: Landscape Maintenance (Due in 1 month)
    ☐ Schedule landscaper ☐ Notify tenants

Neither Urgent nor Important

  • Task 10: Community Event Planning (Due in 2 months)
    ☐ Decide on event ☐ Arrange logistics ☐ Notify tenants