Tenant Issues Tracking and Resolution Template

Tenant Issues Tracking and Resolution in Priority Matrix

Track and resolve tenant issues efficiently to maintain high tenant satisfaction and retention.

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Proposed Tasks

Critical Issues

• Address Critical Tenant Issues - ongoing
  ☐ Identify critical issues ☐ Assign staff to address ☐ Monitor resolution process
• Create a Tenant Issue Reporting System - due in 1 week
  ☐ Research existing systems ☐ Select suitable system ☐ Implement system ☐ Test system
• Train Staff on Using the Reporting System - due in 2 weeks
  ☐ Develop training materials ☐ Conduct training sessions ☐ Monitor staff usage
• Communicate New System to Tenants - due in 3 weeks
  ☐ Develop communication materials ☐ Disseminate information ☐ Address tenant queries

Major Issues

• Address Major Tenant Issues - ongoing
  ☐ Identify major issues ☐ Assign staff to address ☐ Monitor resolution process
• Conduct Regular System Reviews - every 3 months
  ☐ Evaluate system performance ☐ Identify areas for improvement ☐ Implement improvements
• Manage Project Budget - ongoing
  ☐ Track project expenses ☐ Manage project budget ☐ Report on budget status
• Manage Project Quality - ongoing
  ☐ Monitor project quality ☐ Manage project quality ☐ Report on quality status
• Manage Project Resources - ongoing
  ☐ Track resource usage ☐ Manage project resources ☐ Report on resource status
• Manage Project Risks - ongoing
  ☐ Identify project risks ☐ Manage project risks ☐ Report on risk status
• Manage Project Schedule - ongoing
  ☐ Track project progress ☐ Manage project schedule ☐ Report on schedule status
• Monitor System Usage - ongoing
  ☐ Track issue reports ☐ Identify trends ☐ Address system issues
• Update Management on Project Progress - every 2 weeks
  ☐ Prepare progress reports ☐ Conduct management meetings ☐ Address management queries

Minor Issues

• Address Minor Tenant Issues - ongoing
  ☐ Identify minor issues ☐ Assign staff to address ☐ Monitor resolution process
• Conduct Regular Staff Training - every 3 months
  ☐ Identify training needs ☐ Develop training materials ☐ Conduct training sessions
• Maintain Staff Communication - ongoing
  ☐ Develop communication materials ☐ Disseminate information ☐ Address staff queries
• Maintain Tenant Communication - ongoing
  ☐ Develop communication materials ☐ Disseminate information ☐ Address tenant queries

General Feedback

• Address General Tenant Feedback - ongoing
  ☐ Identify general feedback ☐ Assign staff to address ☐ Monitor resolution process
• Conduct Project Closure - at project end
  ☐ Prepare project closure report ☐ Conduct project closure meeting ☐ Archive project documentation
• Maintain Project Documentation - ongoing
  ☐ Update project documentation ☐ Store documentation securely ☐ Manage access to documentation