Technical Issue Management and Prioritization Template

More technical-support templates

Enhance your technical support efficiency by focusing on urgent and important issues with the Quadrants method. This template guides you through prioritizing critical technical problems to improve system stability and customer satisfaction.

By following this structured approach, you ensure that crucial issues get immediate attention, while less important tasks are delegated or scheduled appropriately, leading to a more stable system and happier customers.

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Technical Issue Management and Prioritization for Priority Matrix

Technical Issue Management and Prioritization in Priority Matrix

Prioritize and manage technical issues effectively using the Quadrants method.

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Proposed Tasks

Urgent and Important

  • System Crash Issue due in 1 day
    ☐ Identify the cause ☐ Fix the issue ☐ Test to ensure it's working
  • Customer Support Request due in 1 day
    ☐ Understand customer issue ☐ Provide solution
  • Network Troubleshooting due in 1 day
    ☐ Identify the cause ☐ Fix the issue ☐ Test to ensure it's working
  • Server Downtime Issue due in 2 days
    ☐ Identify the cause ☐ Fix the issue ☐ Test to ensure it's working
  • Data Recovery due in 1 week
    ☐ Recover lost data ☐ Test to ensure it's working

Important, Not Urgent

  • Firewall Configuration due in 1 week
    ☐ Configure firewall ☐ Test to ensure it's working
  • Software Update due in 2 weeks
    ☐ Review update notes ☐ Test update in controlled environment ☐ Roll out update
  • VPN Setup for Remote Employees due in 2 weeks
    ☐ Setup VPN ☐ Test to ensure it's working ☐ Provide instructions to employees
  • Data Backup due in 1 month
    ☐ Ensure all data is backed up ☐ Check integrity of backup
  • System Upgrade due in 1 month
    ☐ Plan system upgrade ☐ Test upgrade in controlled environment ☐ Roll out upgrade
  • Security Audit due in 2 months
    ☐ Perform security audit ☐ Analyze audit results

Urgent, Not Important

  • Hardware Maintenance due in 3 days
    ☐ Check hardware health ☐ Perform necessary maintenance
  • Device Setup for New Employee due in 3 days
    ☐ Setup device ☐ Install necessary software ☐ Test to ensure it's working
  • Email Client Configuration due in 5 days
    ☐ Configure email client ☐ Test to ensure it's working
  • Network Performance Monitoring due in 1 week
    ☐ Monitor network performance ☐ Analyze performance data
  • User Training Session due in 2 weeks
    ☐ Prepare training materials ☐ Conduct training session

Not Urgent, Not Important

  • Inventory Check due in 1 month
    ☐ Check hardware inventory ☐ Order necessary equipment
  • Software Documentation due in 2 months
    ☐ Write software documentation ☐ Review and edit documentation
  • Routine System Check due in 2 months
    ☐ Perform routine system check ☐ Analyze check results
  • Software License Renewal due in 3 months
    ☐ Check license expiration dates ☐ Renew necessary licenses