System Issues Tracking and Prioritization Project Template

System Issues Tracking and Prioritization Project in Priority Matrix

Quickly identify and respond to urgent IT issues or system failures.

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Proposed Tasks

Critical and Urgent

• Address Critical and Urgent Issues - Ongoing
  ☐ Assign resources to resolve high priority issues ☐ Monitor progress of resolution
• Establish Issue Prioritization Criteria - Due in 1 week
  ☐ Define urgency levels ☐ Define importance levels ☐ Combine urgency and importance into a priority matrix
• Set up Issue Tracking System - Due in 1 week
  ☐ Choose an issue tracking software ☐ Configure the software based on requirements ☐ Test the system
• Train Team on Issue Tracking System - Due in 2 weeks
  ☐ Prepare training materials ☐ Conduct training sessions ☐ Address any questions or concerns
• Implement Issue Prioritization in Tracking System - Due in 2 weeks
  ☐ Configure the issue tracking system to use prioritization criteria ☐ Test the prioritization functionality

Important but not Urgent

• Address Important but not Urgent Issues - Ongoing
  ☐ Plan for resolution of important issues ☐ Monitor progress of resolution
• Backup Issue Tracking Data - Weekly
  ☐ Backup data ☐ Test data recovery
• Conduct IT System Health Check - Every 6 months
  ☐ Perform comprehensive system check ☐ Identify potential issues ☐ Address identified issues
• Conduct Stakeholder Meeting - Quarterly
  ☐ Prepare for stakeholder meeting ☐ Present updates on issue tracking and prioritization ☐ Address stakeholder concerns
• Monitor System for Issues - Ongoing
  ☐ Check issue tracking system regularly ☐ Identify new issues
• Prioritize Identified Issues - Ongoing
  ☐ Evaluate urgency and importance of new issues ☐ Assign priority based on evaluation
• Review Issue Prioritization Criteria - Every 3 months
  ☐ Evaluate effectiveness of issue prioritization criteria ☐ Make adjustments as necessary
• Review Issue Resolution Process - Every month
  ☐ Evaluate effectiveness of issue resolution process ☐ Make adjustments as necessary
• Review System Performance - Monthly
  ☐ Check system performance indicators ☐ Identify any performance issues
• Review System Security - Monthly
  ☐ Check system security indicators ☐ Identify any security issues
• Review Team Training Needs - Every 6 months
  ☐ Evaluate team's understanding of issue tracking and prioritization ☐ Conduct refresher training if necessary

Urgent but not Critical

• Address Urgent but not Critical Issues - Ongoing
  ☐ Assign resources to resolve urgent issues ☐ Monitor progress of resolution
• Update Issue Tracking System - As needed
  ☐ Perform software updates ☐ Test updated system

Low Priority Issues

• Address Low Priority Issues - Ongoing
  ☐ Plan for resolution of low priority issues ☐ Monitor progress of resolution
• Update System Documentation - As needed
  ☐ Update system documentation to reflect changes ☐ Ensure documentation is accurate and up-to-date