Support Task Tracking & Prioritization Template

More support-services templates

Efficiently manage and prioritize your support tasks using the Quadrants method. This template helps you focus on urgent matters while delegating less critical tasks, ensuring that the most important support services are handled first.

By utilizing this template, founders can improve service quality and customer satisfaction by addressing critical issues promptly and maintaining a well-organized support system.

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Support Task Tracking & Prioritization for Priority Matrix

Support Task Tracking & Prioritization in Priority Matrix

Prioritize and track support tasks effectively to ensure critical issues are addressed promptly.

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Proposed Tasks

Urgent and Important

  • Server Downtime Issue due in 1 day
    ☐ Identify server issue ☐ Fix server issue ☐ Report on server issue resolution
  • Software Bug Fix due in 3 days
    ☐ Identify software bug ☐ Fix bug ☐ Test bug fix

Important, Not Urgent

  • Support Ticket Backlog Review due in 3 days
    ☐ Analyze current backlog ☐ Prioritize tickets ☐ Assign tickets to team members
  • Customer Feedback Analysis due in 1 week
    ☐ Collect customer feedback ☐ Analyze feedback ☐ Implement improvement measures
  • Monthly Support Report due in 1 week
    ☐ Collect support data ☐ Analyze data ☐ Prepare report
  • Support Tool Upgrade due in 2 weeks
    ☐ Evaluate need for upgrade ☐ Upgrade support tool ☐ Train team on new features
  • Customer Satisfaction Survey due in 2 weeks
    ☐ Design survey ☐ Distribute survey ☐ Analyze survey results
  • Support Team Training due in 1 month
    ☐ Identify training needs ☐ Organize training session ☐ Ensure knowledge application

Urgent, Not Important

  • Routine System Check due in 1 day
    ☐ Perform system check ☐ Address any issues found ☐ Report on system status
  • Weekly Team Meeting due in 2 days
    ☐ Prepare meeting agenda ☐ Conduct meeting ☐ Follow up on action items