Service Request Prioritization and Management Template

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Ensure timely and efficient service delivery in local government by using the Priority Matrix to classify, prioritize, and manage service requests from various departments. This template guides you through creating a service request database, classifying and assigning tasks, monitoring progress, reviewing completed tasks, and conducting regular reviews and training sessions.

By following this structured approach, you can streamline the service request process, address issues promptly, and continuously improve service delivery.

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Service Request Prioritization and Management for Priority Matrix

Service Request Prioritization and Management in Priority Matrix

Efficiently manage and prioritize service requests in local government for timely and effective service delivery.

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Proposed Tasks

Urgent and Important

  • Task 1: Create Service Request Database due in 1 week
    ☐ Identify all service request types ☐ Create a database to hold all service requests ☐ Design a form for departments to submit service requests
  • Task 2: Classify Service Requests due in 2 weeks
    ☐ Review all service requests ☐ Classify each request according to the Eisenhower method

Important, Not Urgent

  • Task 3: Assign Tasks due in 3 weeks
    ☐ Identify appropriate personnel for each task ☐ Assign tasks based on their classification
  • Task 4: Monitor Progress due in 1 month
    ☐ Track task progress ☐ Address any issues or roadblocks

Urgent, Not Important

  • Task 5: Review Completed Tasks due in 5 weeks
    ☐ Review completed tasks ☐ Provide feedback and recognition to personnel
  • Task 6: Update Service Request Database due in 6 weeks
    ☐ Update database with completed tasks ☐ Archive completed service requests

Not Urgent, Not Important

  • Task 7: Conduct Monthly Review due in 2 months
    ☐ Review service request process ☐ Identify areas for improvement ☐ Make necessary changes to the process
  • Task 8: Train Staff on Service Request Process due in 3 months
    ☐ Conduct training sessions on the service request process ☐ Ensure all staff understand their roles and responsibilities