Service Request Management and Prioritization Template

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Efficient handling of service requests is essential in the FM services industry. This template guides you through using a Priority Matrix to manage and prioritize service requests, ensuring urgent and important tasks are addressed first.

By following this template, you can significantly improve service quality through timely and effective task management, comprehensive staff training, and continuous feedback and system improvements.

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Service Request Management and Prioritization for Priority Matrix

Service Request Management and Prioritization in Priority Matrix

Efficiently manage and prioritize service requests to enhance service quality in FM services.

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Proposed Tasks

Urgent and Important

  • Task 2: Develop Priority Matrix - due in 1 week
    ☐ Define criteria for urgency and importance ☐ Design matrix layout ☐ Implement in tracking system
  • Task 1: Implement Service Request Tracking System - due in 2 weeks
    ☐ Research suitable tracking systems ☐ Evaluate cost and efficiency ☐ Implement chosen system
  • Task 9: Analyze System Efficiency - due every 6 months
    ☐ Collect data on system performance ☐ Analyze data for trends ☐ Make system adjustments based on analysis

Important, Not Urgent

  • Task 10: Review and Adjust Criteria for Urgency and Importance - due every year
    ☐ Review current criteria ☐ Adjust criteria based on service needs ☐ Implement new criteria in system
  • Task 3: Train Staff on New System - due in 3 weeks
    ☐ Develop training materials ☐ Conduct training sessions ☐ Monitor staff adaptation
  • Task 4: Test System with Live Requests - due in 4 weeks
    ☐ Monitor system performance ☐ Adjust system settings if necessary ☐ Measure efficiency improvements

Urgent, Not Important

  • Task 5: Review Customer Feedback - due every month
    ☐ Collect customer feedback ☐ Analyze feedback for trends ☐ Implement improvements based on feedback
  • Task 6: Review Staff Feedback - due every month
    ☐ Collect staff feedback ☐ Analyze feedback for trends ☐ Implement improvements based on feedback

Not Urgent, Not Important

  • Task 7: Regular System Maintenance - due every 3 months
    ☐ Ensure system is running smoothly ☐ Update system if necessary ☐ Fix any bugs or issues
  • Task 8: Regular System Updates - due every 6 months
    ☐ Check for available system updates ☐ Implement updates if necessary ☐ Ensure updates do not disrupt service