Public Inquiry Prioritization Project Template

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Improve the management of public inquiries in local government with this comprehensive template. The Public Inquiry Prioritization Project provides a step-by-step guide to establishing an effective inquiry tracking system, training staff, and ensuring that the most important issues are addressed first.

By following the tasks outlined in this template, you can enhance public relations and ensure timely responses to high-priority inquiries, ultimately leading to a more organized and responsive local government.

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Public Inquiry Prioritization Project for Priority Matrix

Public Inquiry Prioritization Project in Priority Matrix

Manage public inquiries efficiently by prioritizing and addressing critical issues promptly.

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Proposed Tasks

Low Urgency, Low Importance

  • Task 1 due in 1 day: Establish Inquiry Tracking System
    ☐ Identify suitable tracking software ☐ Set up software ☐ Test system functionality
  • Task 2 due in 3 days: Train Staff on Tracking System
    ☐ Prepare training materials ☐ Conduct training sessions ☐ Assess staff understanding
  • Task 3 due in 1 week: Classify Existing Inquiries
    ☐ Review all current inquiries ☐ Classify inquiries based on urgency and importance
  • Task 4 due in 2 weeks: Prioritize Inquiries
    ☐ Apply Eisenhower method to classified inquiries ☐ Establish initial priority list
  • Task 5 due in 3 weeks: Address High Priority Inquiries
    ☐ Assign high priority inquiries to staff ☐ Monitor progress ☐ Ensure timely responses
  • Task 6 due in 1 month: Evaluate System Effectiveness
    ☐ Assess inquiry response times ☐ Evaluate public feedback ☐ Make necessary improvements
  • Task 7 due in 5 weeks: Refine Classification Criteria
    ☐ Review classification criteria ☐ Adjust criteria based on system effectiveness
  • Task 8 due in 6 weeks: Update Training Materials
    ☐ Revise training materials based on criteria adjustments ☐ Conduct refresher training
  • Task 9 due in 7 weeks: Review Inquiry Volume
    ☐ Analyze inquiry volume ☐ Identify peak times and trends
  • Task 10 due in 2 months: Develop Staffing Plan
    ☐ Prepare staffing plan based on inquiry volume analysis ☐ Implement staffing plan