Priority Management of Resident Requests Template

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Effectively handle and prioritize resident requests in your HOA community by implementing the Quadrants method. This template guides you through categorizing tasks based on urgency and importance, ensuring that critical issues are addressed promptly to maintain and enhance resident satisfaction.

From urgent repairs to routine inquiries, this approach helps On Site Managers streamline their workflow, allowing for a more organized and efficient response to the diverse needs of residents.

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Priority Management of Resident Requests for Priority Matrix

Priority Management of Resident Requests in Priority Matrix

Efficiently manage and prioritize resident requests using the Quadrants method in your HOA community.

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Proposed Tasks

Urgent and Important

  • Broken Elevator Report - Due in 1 day
    ☐ Assess the situation ☐ Inform residents about the issue ☐ Coordinate with repair services
  • Complaint about Parking Violation - Due in 1 day
    ☐ Investigate complaint ☐ Enforce parking rules
  • Leaking Pipe in Building B - Due in 2 days
    ☐ Inspect the damage ☐ Arrange for plumber ☐ Notify affected residents
  • Complaint about Trash Collection - Due in 2 days
    ☐ Investigate complaint ☐ Discuss issue with trash collection service
  • Report of Stray Animals - Due in 2 days
    ☐ Inspect reported area ☐ Coordinate with animal control if necessary

Important, Not Urgent

  • Parking Allocation Request - Due in 1 week
    ☐ Review request ☐ Check available parking spots ☐ Confirm allocation to resident
  • Query about HOA Fees - Due in 1 week
    ☐ Provide resident with detailed breakdown of HOA fees
  • Landscaping Improvement Proposal - Due in 2 weeks
    ☐ Evaluate proposal ☐ Discuss with HOA board ☐ Provide feedback to resident
  • Request for Bike Rack Installation - Due in 2 weeks
    ☐ Review request ☐ Check feasibility
  • Request for Playground Upgrade - Due in 2 weeks
    ☐ Review request ☐ Check current playground condition

Urgent, Not Important

  • Inquiry about Community Rules - Due in 1 day
    ☐ Provide resident with a copy of community rules
  • Mailbox Replacement Request - Due in 2 days
    ☐ Assess the condition of the mailbox ☐ Arrange for replacement if necessary
  • Query about Recycling Program - Due in 2 days
    ☐ Provide resident with information about the community recycling program
  • Noise Complaint - Due in 3 days
    ☐ Communicate with involved parties ☐ Enforce community rules
  • Pet Policy Inquiry - Due in 3 days
    ☐ Provide resident with pet policy details
  • Complaint about Pool Maintenance - Due in 3 days
    ☐ Investigate complaint ☐ Discuss issue with pool maintenance service

Not Urgent, Not Important

  • Request for Community Event - Due in 1 month
    ☐ Review event proposal ☐ Discuss feasibility with HOA board
  • Gym Equipment Upgrade Suggestion - Due in 1 month
    ☐ Evaluate current gym equipment status ☐ Consider resident's suggestion
  • Request for Additional Security Cameras - Due in 1 month
    ☐ Review request ☐ Discuss with HOA board
  • Suggestion for Solar Panels - Due in 1 month
    ☐ Review suggestion ☐ Discuss with HOA board