Prioritizing Guest Requests and Complaints Template

Prioritizing Guest Requests and Complaints in Priority Matrix

Prioritize guest requests and complaints to enhance guest experience at your holiday park.

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Proposed Tasks

Urgent and Important

• Task 5: Address urgent complaints due in 1 day
  ☐ Identify urgent complaints ☐ Assign staff to address complaints
• Task 6: Address important requests due in 3 days
  ☐ Identify important requests ☐ Assign staff to fulfill requests
• Task 1: Set up a guest feedback system due in 1 week
  ☐ Research suitable feedback systems ☐ Select and implement a feedback system ☐ Train staff on how to use the system
• Task 2: Develop a system for prioritizing requests and complaints due in 2 weeks
  ☐ Define criteria for prioritization ☐ Implement prioritization system in feedback system

Important, Not Urgent

• Task 3: Train staff on how to handle requests and complaints due in 3 weeks
  ☐ Develop training materials ☐ Conduct training sessions
• Task 8: Ensure staff are following the prioritization system due in 3 weeks
  ☐ Monitor staff performance ☐ Provide feedback and additional training if necessary
• Task 4: Monitor effectiveness of the system due in 1 month
  ☐ Analyze feedback data ☐ Make necessary adjustments to the system
• Task 10: Regularly review guest feedback and make improvements due in 1 month
  ☐ Review guest feedback ☐ Implement necessary improvements
• Task 7: Regularly update the prioritization system due in 2 months
  ☐ Review feedback data ☐ Make necessary updates to the system

Urgent, Not Important

• Task 9: Regularly communicate with guests to ensure their needs are being met due in 1 week
  ☐ Establish a communication schedule ☐ Implement communication schedule
• Task 11: Address non-urgent complaints due in 1 week
  ☐ Identify non-urgent complaints ☐ Assign staff to address complaints
• Task 12: Fulfill non-urgent requests due in 2 weeks
  ☐ Identify non-urgent requests ☐ Assign staff to fulfill requests
• Task 13: Conduct regular staff meetings to discuss guest feedback due in 1 month
  ☐ Schedule regular meetings ☐ Discuss guest feedback and necessary improvements

Neither Urgent nor Important

• Task 14: Regularly update staff training materials due in 2 months
  ☐ Review training materials ☐ Update materials as necessary
• Task 15: Conduct regular performance reviews of staff due in 3 months
  ☐ Schedule performance reviews ☐ Conduct reviews and provide feedback
• Task 16: Regularly review and update the guest feedback system due in 4 months
  ☐ Review feedback system ☐ Make necessary updates
• Task 17: Regularly review and update the prioritization system due in 5 months
  ☐ Review prioritization system ☐ Make necessary updates
• Task 18: Regularly review and update staff training due in 6 months
  ☐ Review staff training ☐ Update training as necessary
• Task 19: Conduct a yearly review of the guest feedback system due in 1 year
  ☐ Review feedback system ☐ Make necessary updates
• Task 20: Conduct a yearly review of the prioritization system due in 1 year
  ☐ Review prioritization system ☐ Make necessary updates