Ongoing Customer Issues Tracking Project Template

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Ensure timely resolution of customer issues with our Ongoing Customer Issues Tracking template. This project management solution helps you set up a customized dashboard to monitor progress and keep key tasks on track. By using this template, you can identify and classify customer complaints, assign team members to resolve them, and communicate updates effectively to ensure customer satisfaction.

Regular updates and reviews of the dashboard will help in maintaining an up-to-date status of all issues, enabling you to take prompt actions and improve processes continuously.

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Ongoing Customer Issues Tracking Project for Priority Matrix

Ongoing Customer Issues Tracking Project in Priority Matrix

Track and manage ongoing customer issues efficiently using a comprehensive dashboard.

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Proposed Tasks

Urgent and Important

  • Task 7: Communicate with customers - due in ongoing
    ☐ Keep customers updated on the progress of their issues ☐ Ensure customer satisfaction
  • Task 1: Set up the project dashboard - due in 2 days
    ☐ Choose a project management tool ☐ Customize the dashboard to fit our needs ☐ Train the team on how to use the dashboard
  • Task 2: Identify ongoing customer issues - due in 1 week
    ☐ Review customer complaints ☐ Identify common issues ☐ Classify issues based on severity

Important but Not Urgent

  • Task 8: Resolve issues - due in ongoing
    ☐ Work on resolving the issues ☐ Update the dashboard once the issue is resolved
  • Task 3: Assign team members to each issue - due in 1 week
    ☐ Assign team members based on their skills and availability ☐ Ensure each issue has a responsible person
  • Task 4: Set deadlines for issue resolution - due in 1 week
    ☐ Discuss and set realistic deadlines for each issue ☐ Update the deadlines on the dashboard

Urgent but Not Important

  • Task 5: Regularly update the dashboard - due in ongoing
    ☐ Update the dashboard with the progress of each issue ☐ Ensure the dashboard is always up-to-date
  • Task 6: Regularly review the dashboard - due in ongoing
    ☐ Regularly review the dashboard to monitor progress ☐ Identify any issues that are off track
  • Task 9: Follow up with customers - due in ongoing
    ☐ Follow up with customers to ensure their issues are resolved ☐ Ask for feedback

Neither Urgent nor Important

  • Task 10: Review and improve the process - due in 1 month
    ☐ Review the process ☐ Identify areas of improvement ☐ Implement changes