Membership & Service Management Project Template

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This template is designed to help general managers in the golf and leisure industry streamline the process of managing memberships and member services at their clubs. Efficient membership management is crucial for enhancing member satisfaction and operational efficiency.

Follow the step-by-step tasks in this template to review, develop, and implement new strategies for managing memberships and member services. Track progress, gather feedback, and make necessary adjustments to ensure your club offers the best possible experience for its members.

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Membership & Service Management Project for Priority Matrix

Membership & Service Management Project in Priority Matrix

Streamline membership and service management at your golf club for improved member satisfaction.

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Proposed Tasks

High Impact, Urgent

  • Task 1 due in 1 day: Review Current Membership Management Process
    ☐ Identify current process ☐ Analyze strengths and weaknesses ☐ Identify areas for improvement
  • Task 3 due in 2 weeks: Implement New Membership Management Strategy
    ☐ Train staff on new strategy ☐ Roll out new strategy ☐ Monitor implementation
  • Task 4 due in 3 weeks: Review Current Member Services
    ☐ Identify current services ☐ Analyze member satisfaction ☐ Identify areas for improvement
  • Task 6 due in 5 weeks: Implement New Member Services Strategy
    ☐ Train staff on new strategy ☐ Roll out new strategy ☐ Monitor implementation
  • Task 8 due in 2.5 months: Conduct Member Satisfaction Survey
    ☐ Prepare survey ☐ Distribute survey ☐ Analyze results

High Impact, Not Urgent

  • Task 2 due in 1 week: Develop New Membership Management Strategy
    ☐ Propose a new strategy ☐ Get feedback from team ☐ Finalize strategy
  • Task 5 due in 1 month: Develop New Member Services Strategy
    ☐ Propose a new strategy ☐ Get feedback from team ☐ Finalize strategy
  • Task 9 due in 3 months: Hold Staff Training Session
    ☐ Prepare training materials ☐ Conduct training ☐ Collect feedback
  • Task 10 due in 3.5 months: Review and Update Membership Prices
    ☐ Review current pricing ☐ Compare with competitors ☐ Update prices if necessary

Low Impact, Urgent

  • Task 7 due in 2 months: Monitor and Adjust New Strategies
    ☐ Collect feedback ☐ Analyze results ☐ Make necessary adjustments