IT Support Template Project

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Streamline your IT support activities and ensure all projects are progressing as planned with this comprehensive template. Using Priority Matrix, you can easily organize ongoing projects, track progress, and meet timelines.

This template includes tasks such as setting up new hardware, installing software updates, troubleshooting network issues, and more, all designed to help you manage IT support effectively.

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IT Support Template Project for Priority Matrix

IT Support Template Project in Priority Matrix

Manage IT support projects efficiently with Priority Matrix, ensuring all tasks are tracked and deadlines are met.

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Proposed Tasks

Critical & Immediate

  • Task 7: Respond to support tickets (Due daily)
    ☐ Review tickets ☐ Respond to tickets ☐ Close tickets
  • Task 1: Set up new hardware (Due in 1 day)
    ☐ Order hardware ☐ Configure hardware ☐ Install hardware
  • Task 2: Install software updates (Due in 2 days)
    ☐ Check for updates ☐ Install updates ☐ Test software
  • Task 3: Troubleshoot network issues (Due in 3 days)
    ☐ Identify network issues ☐ Fix network issues ☐ Test network

Important & Not Immediate

  • Task 4: Provide user training (Due in 1 week)
    ☐ Prepare training materials ☐ Conduct training ☐ Get feedback
  • Task 5: Conduct system backups (Due in 1 week)
    ☐ Prepare backup schedule ☐ Perform backups ☐ Verify backups
  • Task 6: Manage user accounts (Due in 2 weeks)
    ☐ Create accounts ☐ Update accounts ☐ Delete accounts

Not Important & Immediate

  • Task 8: Maintain IT inventory (Due monthly)
    ☐ Check inventory ☐ Update inventory ☐ Order supplies

Not Important & Not Immediate

  • Task 10: Conduct IT audits (Due bi-annually)
    ☐ Prepare for audit ☐ Conduct audit ☐ Review audit findings
  • Task 9: Review and update IT policies (Due annually)
    ☐ Review policies ☐ Update policies ☐ Communicate changes