IT Support Request Prioritization Template

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Effectively manage your IT support requests by categorizing and prioritizing them based on urgency and importance using the Eisenhower Matrix. This template provides a systematic approach to ensure that critical issues are addressed promptly, improving overall customer satisfaction.

Follow the step-by-step guide to set up a project management tool, establish clear prioritization criteria, and implement a system for organizing incoming requests. Regularly review the system, gather feedback, and make necessary adjustments to maintain optimal performance.

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IT Support Request Prioritization for Priority Matrix

IT Support Request Prioritization in Priority Matrix

Categorize and prioritize IT support requests to ensure critical issues are resolved first, enhancing customer satisfaction.

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Proposed Tasks

Urgent and Important

  • Task 1: Set up project management tool
    ☐ Choose a project management tool ☐ Configure the tool for team use ☐ Train team on how to use the tool
  • Task 2: Establish criteria for prioritization
    ☐ Define what constitutes 'urgent' ☐ Define what constitutes 'important'
  • Task 5: Implement system with incoming requests
    ☐ Start categorizing new requests ☐ Monitor system for any issues

Important, Not Urgent

  • Task 10: Maintain system
    ☐ Continue monitoring and adjusting system ☐ Provide ongoing training as needed
  • Task 3: Create a system for categorizing requests
    ☐ Create labels for different types of requests ☐ Define process for categorizing new requests
  • Task 4: Train team on new system
    ☐ Conduct training sessions ☐ Provide resources for further learning
  • Task 6: Regularly review and adjust system
    ☐ Set up regular review meetings ☐ Adjust system as needed
  • Task 9: Make necessary changes based on feedback
    ☐ Identify necessary changes ☐ Implement changes

Urgent, Not Important

  • Task 7: Gather feedback from team
    ☐ Create a feedback form ☐ Collect and review feedback
  • Task 8: Gather feedback from clients
    ☐ Create a client feedback form ☐ Collect and review feedback