Improving Services through Customer Feedback Template

Improving Services through Customer Feedback in Priority Matrix

Enhance your fitness services by prioritizing and addressing customer feedback to boost satisfaction.

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Proposed Tasks

Critical Feedback, Immediate Action

• Analyze Collected Feedback - Week 1
  ☐ Collect all feedback from week 1 ☐ Analyze feedback for common issues and praises
• Analyze Collected Feedback - Week 2
  ☐ Collect all feedback from week 2 ☐ Analyze feedback for common issues and praises
• Analyze Collected Feedback - Week 3
  ☐ Collect all feedback from week 3 ☐ Analyze feedback for common issues and praises
• Analyze Collected Feedback - Week 4
  ☐ Collect all feedback from week 4 ☐ Analyze feedback for common issues and praises
• Establish Feedback Collection System
  ☐ Choose a feedback collection platform ☐ Design feedback form ☐ Integrate feedback form into website and app
• Immediate Service Adjustments - Week 1
  ☐ Identify immediate changes that can be made based on feedback ☐ Implement changes
• Immediate Service Adjustments - Week 2
  ☐ Identify immediate changes that can be made based on feedback ☐ Implement changes
• Immediate Service Adjustments - Week 3
  ☐ Identify immediate changes that can be made based on feedback ☐ Implement changes
• Immediate Service Adjustments - Week 4
  ☐ Identify immediate changes that can be made based on feedback ☐ Implement changes
• Promote Customer Feedback
  ☐ Create promotional materials encouraging feedback ☐ Distribute materials in gym and online

Critical Feedback, Long Term Action

• Evaluate Overall Feedback and Service Adjustments
  ☐ Review all feedback and changes made ☐ Evaluate effectiveness of changes ☐ Adjust plan for future changes as needed
• Long Term Service Planning - Week 1
  ☐ Identify long term changes to be made based on feedback ☐ Create plan for implementing changes
• Long Term Service Planning - Week 2
  ☐ Identify long term changes to be made based on feedback ☐ Create plan for implementing changes
• Long Term Service Planning - Week 3
  ☐ Identify long term changes to be made based on feedback ☐ Create plan for implementing changes
• Long Term Service Planning - Week 4
  ☐ Identify long term changes to be made based on feedback ☐ Create plan for implementing changes

Minor Feedback, Immediate Action

• Communicate Service Changes to Customers
  ☐ Create communication materials outlining changes ☐ Distribute materials in gym and online
• Train Staff on New Service Standards
  ☐ Create training materials for new standards ☐ Conduct training sessions

Minor Feedback, Long Term Action

• Adjust Services Based on Post Change Feedback
  ☐ Identify necessary adjustments based on feedback ☐ Implement adjustments
• Evaluate Overall Project Success
  ☐ Review all feedback and changes made ☐ Evaluate overall project success and areas for improvement
• Monitor Customer Satisfaction Post Changes
  ☐ Continue collecting feedback ☐ Analyze feedback for customer satisfaction