Improving Guest Experience Project Template

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Ensure your guests have an unforgettable stay with our 'Improving Guest Experience' project template. This template covers all aspects of guest experience management, from collecting feedback and training staff to upgrading amenities and enhancing resort services.

By following this structured approach, you can prioritize tasks that directly impact guest satisfaction, leading to higher ratings and repeat visits.

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Improving Guest Experience Project for Priority Matrix

Improving Guest Experience Project in Priority Matrix

Enhance guest satisfaction with a comprehensive approach to resort management.

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Proposed Tasks

High Impact, Immediate

  • Task 19: Improve Accessibility Features due in 16 months
    ☐ Assess current accessibility features ☐ Upgrade features to better accommodate all guests ☐ Monitor guest feedback on changes
  • Task 1: Collect Guest Feedback due in 1 week
    ☐ Set up a system for collecting guest feedback ☐ Analyze feedback for common issues or suggestions ☐ Compile a report of findings
  • Task 2: Train Staff on Guest Relations due in 2 weeks
    ☐ Develop a training program on guest relations ☐ Schedule training sessions for staff ☐ Monitor staff performance post-training
  • Task 14: Improve WiFi Connectivity due in 11 months
    ☐ Assess current WiFi connectivity ☐ Upgrade WiFi system ☐ Monitor guest satisfaction with new system
  • Task 15: Increase Staffing During Peak Hours due in 12 months
    ☐ Identify peak hours for guest services ☐ Hire additional staff or adjust schedules ☐ Monitor guest satisfaction during peak hours

High Impact, Long Term

  • Task 3: Improve Check-In Process due in 3 weeks
    ☐ Identify bottlenecks in current check-in process ☐ Implement changes to streamline process ☐ Monitor guest satisfaction with new process
  • Task 4: Revamp Room Service Menu due in 1 month
    ☐ Survey guests on their preferences ☐ Work with chefs to create new menu ☐ Launch new menu and gather feedback
  • Task 5: Upgrade Room Amenities due in 2 months
    ☐ Identify outdated or lacking amenities ☐ Source new amenities ☐ Implement upgrades and monitor guest feedback
  • Task 6: Improve Online Booking System due in 3 months
    ☐ Analyze issues with current online booking system ☐ Work with IT team to implement improvements ☐ Test new system and gather feedback
  • Task 13: Improve In-Room Technology due in 10 months
    ☐ Evaluate current in-room tech ☐ Research new technology options ☐ Upgrade technology and monitor guest feedback

Low Impact, Immediate

  • Task 17: Improve Breakfast Buffet due in 14 months
    ☐ Survey guests on buffet satisfaction ☐ Implement changes to food selection and presentation ☐ Monitor guest satisfaction with changes
  • Task 18: Upgrade Fitness Facilities due in 15 months
    ☐ Evaluate current fitness facilities ☐ Upgrade equipment and space ☐ Monitor guest satisfaction with changes
  • Task 9: Increase Resort Social Media Presence due in 6 months
    ☐ Develop a social media strategy ☐ Post regular updates and respond to guest comments ☐ Monitor engagement and feedback
  • Task 10: Develop New Guest Activities due in 7 months
    ☐ Survey guests on desired activities ☐ Implement new activities ☐ Monitor participation and feedback
  • Task 12: Upgrade Resort Signage due in 9 months
    ☐ Assess current signage for clarity and visibility ☐ Design new signage ☐ Install new signs and monitor guest feedback

Low Impact, Long Term

  • Task 16: Implement Eco-Friendly Practices due in 13 months
    ☐ Identify areas for eco-friendly improvements ☐ Implement changes ☐ Promote eco-friendly practices to guests
  • Task 20: Upgrade Pool Facilities due in 17 months
    ☐ Evaluate current pool facilities ☐ Implement upgrades ☐ Monitor guest satisfaction with changes
  • Task 7: Implement Guest Loyalty Program due in 4 months
    ☐ Develop a loyalty program structure ☐ Launch program and promote to guests ☐ Monitor participation and feedback
  • Task 8: Enhance Resort Landscaping due in 5 months
    ☐ Identify areas for landscaping improvement ☐ Contract landscapers for work ☐ Monitor guest feedback on changes
  • Task 11: Improve Guest Transportation Options due in 8 months
    ☐ Evaluate current transportation options ☐ Source new transportation providers ☐ Implement changes and gather feedback