Hospitality Operations and Prioritization Template

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Efficiently manage your hospitality operations with this comprehensive template. Designed for co-founders and managing directors, it helps you prioritize and handle daily tasks, reservations, and customer complaints using Priority Matrix. Ensure smooth operations and enhance customer satisfaction with a structured approach to managing your hospitality business.

From addressing critical customer complaints to planning promotions and updating menus, this template covers all essential aspects of hospitality management, allowing you to focus on delivering exceptional service.

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Hospitality Operations and Prioritization for Priority Matrix

Hospitality Operations and Prioritization in Priority Matrix

Streamline daily tasks, reservations, and customer complaints to ensure smooth hospitality operations.

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Proposed Tasks

Critical & Urgent

  • Task 1: Address Critical Customer Complaints due in 1 day
    ☐ Identify the complaint ☐ Find a resolution ☐ Communicate with the customer
  • Task 3: Review Daily Operations Report due in 1 day
    ☐ Get report from all departments ☐ Analyze the report
  • Task 2: Confirm VIP Reservations due in 2 days
    ☐ Check reservation details ☐ Prepare special arrangements
  • Task 13: Prepare for Health Inspection due in 1 week
    ☐ Check all areas for cleanliness ☐ Ensure compliance with health codes

Critical & Not Urgent

  • Task 5: Update Menu due in 2 weeks
    ☐ Review current menu ☐ Collect feedback ☐ Decide on changes
  • Task 14: Update Supplier Contracts due in 2 weeks
    ☐ Review current contracts ☐ Negotiate terms ☐ Sign new contracts
  • Task 4: Plan for Next Month's Promotions due in 3 weeks
    ☐ Brainstorm ideas ☐ Prepare budget ☐ Coordinate with marketing team
  • Task 16: Review and Update Health and Safety Procedures due in 3 weeks
    ☐ Review current procedures ☐ Update as necessary ☐ Communicate changes to staff
  • Task 6: Staff Training due in 1 month
    ☐ Identify training needs ☐ Arrange for trainers ☐ Schedule training sessions
  • Task 15: Conduct Customer Satisfaction Survey due in 1 month
    ☐ Prepare survey ☐ Distribute to customers ☐ Analyze results

Not Critical & Urgent

  • Task 8: Daily Social Media Posts due in 1 day
    ☐ Create content ☐ Post on social media
  • Task 17: Regular Staff Meetings due in 1 day
    ☐ Prepare agenda ☐ Conduct meeting ☐ Follow up on action items
  • Task 7: Answer Non-Urgent Emails due in 2 days
    ☐ Read emails ☐ Respond to emails
  • Task 9: Regular Maintenance Check due in 1 week
    ☐ Coordinate with maintenance team ☐ Ensure all areas are checked

Not Critical & Not Urgent

  • Task 10: Update Website due in 1 month
    ☐ Identify necessary updates ☐ Coordinate with web team
  • Task 11: Review Customer Feedback due in 1 month
    ☐ Collect feedback ☐ Analyze feedback ☐ Implement changes
  • Task 18: Review Marketing Strategy due in 1 month
    ☐ Review current strategy ☐ Identify areas for improvement ☐ Implement changes
  • Task 12: Plan Staff Outing due in 2 months
    ☐ Decide on location and date ☐ Coordinate with staff
  • Task 19: Staff Performance Reviews due in 2 months
    ☐ Prepare review forms ☐ Conduct reviews ☐ Provide feedback
  • Task 20: Plan for Holiday Season due in 3 months
    ☐ Plan special promotions ☐ Prepare for increased reservations