Guest Task Management and Prioritization Template

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Enhance guest satisfaction by efficiently managing and prioritizing guest-related tasks using the Priority Matrix. This template helps General Managers in the hospitality industry to ensure that high-priority guests receive exceptional service, leading to increased guest satisfaction and repeat business.

From handling room service requests to coordinating VIP arrivals, this structured approach ensures that the most critical tasks are addressed promptly, maintaining the highest standards of service.

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Guest Task Management and Prioritization for Priority Matrix

Guest Task Management and Prioritization in Priority Matrix

Ensure top-notch guest service by prioritizing tasks effectively in the hospitality industry.

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Proposed Tasks

Urgent and Important

  • Guest Checkout - due in 2 hours
    ☐ Prepare bill ☐ Coordinate with housekeeping for room check ☐ Process payment
  • Coordinate Airport Transfer - due in 3 hours
    ☐ Check flight details ☐ Arrange vehicle
  • Room Service Request - due in 1 day
    ☐ Check specific guest request ☐ Assign to room service staff ☐ Follow up for completion
  • Resolve Complaint - due in 1 day
    ☐ Investigate the issue ☐ Offer solutions ☐ Follow up for satisfaction
  • Maintenance Request - due in 2 days
    ☐ Understand specific issue ☐ Assign to maintenance team

Important but not Urgent

  • VIP Guest Arrival - due in 2 days
    ☐ Prepare VIP amenities ☐ Assign best staff for service ☐ Coordinate with all departments
  • Update Guest Profile - due in 1 week
    ☐ Collect guest preferences ☐ Update in system
  • Guest Feedback Collection - due in 1 week
    ☐ Prepare feedback form ☐ Distribute to guests ☐ Collect and analyze feedback
  • Plan Special Event - due in 1 month
    ☐ Understand guest requirements ☐ Coordinate with event planning team
  • Budget Planning - due in 1 month
    ☐ Prepare budget ☐ Coordinate with finance team
  • Staff Training - due in 2 months
    ☐ Identify training needs ☐ Arrange for training
  • Marketing Campaign - due in 2 months
    ☐ Plan campaign ☐ Coordinate with marketing team

Urgent but not Important

  • Daily Room Cleaning - due in 1 day
    ☐ Assign to housekeeping ☐ Follow up for completion
  • Reservation Confirmation - due in 1 day
    ☐ Check reservation details ☐ Send confirmation to guest
  • Lost and Found - due in 1 day
    ☐ Check lost item details ☐ Coordinate for return
  • Inventory Check - due in 1 week
    ☐ Check inventory levels ☐ Order if needed

Neither Urgent nor Important

  • Staff Schedule - due in 1 week
    ☐ Prepare staff schedule ☐ Distribute to staff
  • Guest Welcome Kit - due in 1 week
    ☐ Prepare welcome kit ☐ Distribute to guests
  • Update Menu - due in 1 month
    ☐ Collect guest preferences ☐ Coordinate with chef
  • Regular Maintenance - due in 1 month
    ☐ Schedule maintenance ☐ Follow up for completion