Guest Services Prioritization Template

More hospitality templates

Enhance guest satisfaction in your hospitality business with the Guest Services Prioritization template. Utilizing the Quadrants method, this template helps you focus on urgent guest needs while delegating less critical tasks. From addressing immediate guest complaints to updating service standards, this comprehensive guide ensures that all aspects of guest service are handled efficiently.

By following the steps outlined, you can guarantee that your guests receive the attention and care they deserve, ultimately leading to higher satisfaction and repeat business.

Get this template on priority matrix

Guest Services Prioritization for Priority Matrix

Guest Services Prioritization in Priority Matrix

Ensure top-tier guest satisfaction by prioritizing urgent needs and delegating less critical tasks.

You can start using Guest Services Prioritization or other Hospitality Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent & Important

  • Task 1: Immediate Guest Complaints (due in 1 day)
    ☐ Attend to all current guest complaints ☐ Resolve issues promptly ☐ Follow up to ensure satisfaction
  • Task 5: Review Guest Feedback (due in 2 days)
    ☐ Collect feedback from guests ☐ Analyze feedback for trends ☐ Implement changes based on feedback
  • Task 9: Staff Scheduling (due in 1 week)
    ☐ Create staff schedules for the upcoming week ☐ Ensure all shifts are covered
  • Task 3: Staff Training (due in 2 weeks)
    ☐ Identify training needs ☐ Arrange for training sessions ☐ Monitor staff performance post-training

Important, Not Urgent

  • Task 7: Emergency Procedures Review (due in 2 weeks)
    ☐ Review current emergency procedures ☐ Update if necessary ☐ Communicate changes to staff
  • Task 2: Update Service Standards (due in 3 weeks)
    ☐ Review current service standards ☐ Identify areas for improvement ☐ Implement changes
  • Task 10: Upgrade Amenities (due in 1 month)
    ☐ Identify potential upgrades to guest amenities ☐ Implement changes

Urgent, Not Important

  • Task 8: Inventory Check (due in 3 days)
    ☐ Carry out regular inventory checks ☐ Order supplies as needed
  • Task 4: Regular Maintenance Checks (due in 1 week)
    ☐ Conduct regular checks of facilities ☐ Address any maintenance issues promptly

Not Urgent & Not Important

  • Task 6: Update Website Information (due in 1 month)
    ☐ Review current website info ☐ Update with any new services or changes