Improving Guest Satisfaction through Task Prioritization Template

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Boost guest satisfaction at your resort by focusing on urgent guest needs and delegating less critical tasks. This template uses the Priority Matrix to streamline operations, ensuring high satisfaction scores.

Follow the step-by-step guide to identify, prioritize, and address tasks that directly impact the guest experience, ensuring that your guests receive the best possible service.

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Improving Guest Satisfaction through Task Prioritization for Priority Matrix

Improving Guest Satisfaction through Task Prioritization in Priority Matrix

Enhance guest satisfaction by prioritizing urgent tasks and delegating others efficiently.

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Proposed Tasks

Urgent and Important

  • Manage spa bookings for the day
    ☐ Review bookings ☐ Coordinate with spa personnel ☐ Ensure smooth service
  • Respond to guest complaints due in 1 day
    ☐ Identify the issue ☐ Prepare a solution ☐ Communicate with the guest
  • Review room maintenance requests due in 3 days
    ☐ Review requests ☐ Allocate resources ☐ Follow up on completion
  • Manage reservations for next week
    ☐ Review reservation requests ☐ Confirm availability ☐ Send confirmation to guests
  • Prepare for VIP guest arrival due in 1 week
    ☐ Arrange special amenities ☐ Review special requests ☐ Coordinate with housekeeping

Important, Not Urgent

  • Review guest feedback due in 3 days
    ☐ Collect feedback ☐ Analyze feedback ☐ Implement improvements
  • Plan guest events for the next month
    ☐ Identify potential events ☐ Plan logistics ☐ Communicate with guests
  • Evaluate supplier contracts due in 1 month
    ☐ Review contract terms ☐ Compare with other suppliers ☐ Renegotiate if necessary
  • Plan staff performance review due in 1 month
    ☐ Prepare review criteria ☐ Schedule reviews ☐ Communicate with staff
  • Plan marketing campaign for off-peak season due in 2 months
    ☐ Identify target audience ☐ Develop campaign concept ☐ Allocate budget

Urgent, Not Important

  • Manage room service requests due in 1 hour
    ☐ Take orders ☐ Coordinate with kitchen ☐ Ensure timely delivery
  • Attend to guest check-ins due in 2 hours
    ☐ Prepare room keys ☐ Provide information about amenities ☐ Ensure smooth check-in process
  • Handle laundry service requests due in 2 hours
    ☐ Take requests ☐ Coordinate with laundry staff ☐ Ensure timely delivery
  • Handle guest check-outs due in 3 hours
    ☐ Prepare bills ☐ Handle payments ☐ Take feedback
  • Inspect cleanliness of public areas due in 1 day
    ☐ Inspect areas ☐ Identify issues ☐ Coordinate with cleaning staff

Not Urgent, Not Important

  • Coordinate staff schedules for next week
    ☐ Review staff availability ☐ Prepare schedule ☐ Communicate schedule to staff
  • Update guest database due in 2 weeks
    ☐ Verify guest information ☐ Update records ☐ Ensure data accuracy
  • Review and update website content due in 3 weeks
    ☐ Review current content ☐ Update with latest information ☐ Ensure accuracy
  • Schedule staff training due in 1 month
    ☐ Identify training needs ☐ Arrange trainers ☐ Notify staff
  • Plan menu changes for next season due in 2 months
    ☐ Review current menu ☐ Identify possible changes ☐ Coordinate with kitchen staff