Guest Request and Complaint Prioritization Project Template

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Improve guest satisfaction by effectively prioritizing requests and complaints using the Eisenhower method. This template offers a structured approach to ensure urgent and important matters are addressed promptly, leading to higher guest satisfaction and repeat business.

Follow the step-by-step tasks to develop a tracking system, categorize feedback, and prioritize actions, ensuring your hospitality services are always top-notch.

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Guest Request and Complaint Prioritization Project for Priority Matrix

Guest Request and Complaint Prioritization Project in Priority Matrix

Prioritize guest requests and complaints to enhance satisfaction and ensure prompt attention to urgent matters.

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Proposed Tasks

Urgent and Important

  • Task 1: Develop a System to Track Requests and Complaints (due in 1 week)
    ☐ Identify the necessary fields for tracking requests and complaints ☐ Design a form or template for inputting information ☐ Train staff on how to use the tracking system
  • Task 2: Categorize Existing Requests and Complaints (due in 2 weeks)
    ☐ Review all existing feedback ☐ Categorize each item as a request or complaint ☐ Input each item into the tracking system
  • Task 3: Prioritize Requests and Complaints Using Eisenhower Method (due in 3 weeks)
    ☐ Determine the urgency and importance of each item ☐ Assign each item to the appropriate quadrant in the Eisenhower matrix
  • Task 4: Address Q1 Items (due in 4 weeks)
    ☐ Develop a plan to address each Q1 item ☐ Assign tasks to staff as necessary

Important, Not Urgent

  • Task 5: Develop a Plan for Q2 Items (due in 5 weeks)
    ☐ Identify the necessary steps for each Q2 item ☐ Create a timeline for each item
  • Task 8: Review and Update the System (due in 8 weeks)
    ☐ Review the effectiveness of the tracking and prioritizing system ☐ Make any necessary changes or improvements
  • Task 9: Train Staff on Eisenhower Method (due in 9 weeks)
    ☐ Develop a training program on the Eisenhower method ☐ Train all staff on how to use this method for prioritizing their work
  • Task 10: Regularly Review and Update Priorities (due in 10 weeks)
    ☐ Establish a schedule for reviewing and updating priorities ☐ Assign a staff member to manage this process

Urgent, Not Important

  • Task 6: Create a Monitoring System for Q3 Items (due in 6 weeks)
    ☐ Establish a system for regularly reviewing Q3 items ☐ Assign a staff member to monitor these items

Not Urgent, Not Important

  • Task 7: Review Q4 Items (due in 7 weeks)
    ☐ Decide if any Q4 items should be moved to a different quadrant ☐ Develop a plan for addressing any items that are moved