Guest Experience Enhancement Project Template

More hospitality-management templates

Maximize guest satisfaction in the hospitality industry with the Guest Experience Enhancement Project. This template provides a structured approach to collecting, analyzing, and acting on guest feedback using a Priority Matrix. By addressing both major and minor issues promptly, training staff effectively, and continuously improving feedback systems, you can ensure a top-tier guest experience.

Follow the step-by-step tasks included to set up a comprehensive feedback collection system, train your staff on guest experience priorities, and prepare detailed guest experience reports to present to stakeholders.

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Guest Experience Enhancement Project for Priority Matrix

Guest Experience Enhancement Project in Priority Matrix

Enhance guest satisfaction by prioritizing feedback and resolving issues promptly.

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Proposed Tasks

Immediate Attention, High Impact

  • Set Up Feedback Collection System - due in 1 week
    ☐ Choose a feedback collection tool ☐ Set up the tool on all guest touchpoints ☐ Train the staff on using the tool
  • Train Staff on Guest Experience Priorities - due in 2 weeks
    ☐ Create a training module ☐ Organize a training session ☐ Receive feedback on training
  • Address Major Issues from Previous Month - due in 1 month
    ☐ Discuss major issues with team ☐ Create action plan ☐ Implement action plan

Scheduled Reviews, High Impact

  • Analyze Feedback from Previous Month - due in 1 month
    ☐ Collect all feedback ☐ Analyze feedback ☐ Identify major issues
  • Review and Update Training Module - due in 2 months
    ☐ Review training module ☐ Update with new priorities ☐ Notify staff of changes
  • Prepare Quarterly Guest Experience Report - due in 3 months
    ☐ Collect all feedback and issue data ☐ Prepare report ☐ Present report to stakeholders

Immediate Attention, Low Impact

  • Conduct Staff Feedback Session - due in 5 months
    ☐ Organize feedback session ☐ Collect staff feedback ☐ Address staff concerns

Scheduled Reviews, Low Impact

  • Address Minor Issues from Previous Month - due in 2 months
    ☐ Discuss minor issues with team ☐ Create action plan ☐ Implement action plan
  • Review and Update Feedback Collection System - due in 4 months
    ☐ Review effectiveness of tool ☐ Update tool if necessary ☐ Notify staff of changes
  • Implement Changes Based on Staff Feedback - due in 6 months
    ☐ Discuss staff feedback with team ☐ Create action plan ☐ Implement action plan