Emergency Call Prioritization Project Template

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Implement a Priority Matrix to prioritize emergency calls based on urgency and importance, ensuring that critical situations are attended to promptly. This template guides you through the process of defining criteria for urgency and importance, creating a visual priority matrix, and training dispatchers on using the system.

By following this template, you can enhance your EMS operations, making sure that every second counts in life-saving emergencies.

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Emergency Call Prioritization Project for Priority Matrix

Emergency Call Prioritization Project in Priority Matrix

Prioritize emergency calls to ensure prompt attention to critical situations, potentially saving lives.

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Proposed Tasks

Urgent and Important

  • Task 1 - Implement the Eisenhower Method
    Introduce the Eisenhower method into the EMS operations. ☐ Train staff☐ Set up the system
  • Task 2 - Define Criteria for Urgency
    Set clear and specific criteria to determine the urgency of a call. ☐ Consult with medical professionals☐ Review past emergency calls
  • Task 3 - Define Criteria for Importance
    Set clear and specific criteria to determine the importance of a call. ☐ Consult with medical professionals☐ Review past emergency calls

Important but Not Urgent

  • Task 4 - Create a Priority Matrix
    Develop a visual priority matrix to categorize incoming calls. ☐ Design the matrix☐ Test the matrix
  • Task 5 - Train Dispatchers
    Train dispatchers on using the priority matrix and making decisions based on it. ☐ Conduct training sessions☐ Monitor and provide feedback

Urgent but Not Important

  • Task 6 - Monitor Implementation
    Regularly monitor the implementation of the priority matrix and make necessary adjustments. ☐ Collect feedback☐ Analyze call data
  • Task 7 - Review and Update Criteria
    Periodically review and update the criteria for urgency and importance to ensure they remain relevant. ☐ Consult with medical professionals☐ Review call data

Not Urgent and Not Important

  • Task 8 - Maintain Staff Training
    Ensure ongoing training for staff to keep them updated with any changes in the prioritization system. ☐ Conduct refresher courses☐ Introduce new hires to the system