Email Management for Customer Communication Template

More customer-service templates

Streamline your communication process by transforming customer emails into manageable tasks. This template helps designers in the personalized gifts and engraved products industry keep track of customer requests and queries by converting emails into actionable tasks.

Ensure no customer request goes unnoticed by sorting, categorizing, and responding to emails promptly. Improve efficiency and customer satisfaction with a structured email management system.

Get this template on priority matrix

Email Management for Customer Communication for Priority Matrix

Email Management for Customer Communication in Priority Matrix

Turn emails into actionable tasks to manage customer requests and queries efficiently.

You can start using Email Management for Customer Communication or other Customer-Service Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent and Important

  • Sort Emails due in 1 day
    ☐ Sort through all unread emails ☐ Identify customer requests and queries ☐ Create tasks for each email
  • Respond to Urgent Emails due in 2 days
    ☐ Identify urgent emails ☐ Formulate responses ☐ Send out responses
  • Categorize Emails due in 2 days
    ☐ Group emails based on type of request or query ☐ Create relevant folders in the email system ☐ Move emails to relevant folders

Important but Not Urgent

  • Create a FAQ Page due in 1 week
    ☐ Identify common queries ☐ Write answers to common queries ☐ Design and publish the FAQ page
  • Track Email Response Time due in 1 week
    ☐ Log response time for each email ☐ Analyze response time data
  • Create Email Templates due in 2 weeks
    ☐ Identify common types of responses ☐ Create email templates for each type of response
  • Evaluate Customer Satisfaction due in 3 weeks
    ☐ Send out customer satisfaction surveys ☐ Analyze survey results
  • Review Email Management System due in 1 month
    ☐ Review the effectiveness of the email management system ☐ Make necessary adjustments

Urgent but Not Important

  • Follow up on Completed Tasks due in 3 days
    ☐ Identify completed tasks ☐ Send follow-up emails to customers

Neither Urgent nor Important

  • Update Email Signature due in 1 day
    ☐ Design a new email signature ☐ Update email settings