Customer Support Request Tracking & Prioritization Template

More customer-service templates

Boost your customer support efficiency with our 'Customer Support Request Tracking & Prioritization' template. This project is designed to help IT supporters in the travel and tourism industry effectively manage and prioritize customer support requests.

By implementing this template, you'll set up a robust tracking system, establish prioritization criteria, design a support request dashboard, and much more, ensuring a high level of customer satisfaction.

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Customer Support Request Tracking & Prioritization for Priority Matrix

Customer Support Request Tracking & Prioritization in Priority Matrix

Enhance customer satisfaction by tracking and prioritizing support requests efficiently.

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Proposed Tasks

High Impact, Urgent

  • Task 1: Set Up Customer Support Tracking System
    ☐ Research suitable tracking systems ☐ Select and implement chosen system ☐ Train IT Support team on using the system
  • Task 10: Create a System for Escalating High Priority Issues
    ☐ Define criteria for escalation ☐ Implement escalation process
  • Task 2: Prioritize Support Requests
    ☐ Establish criteria for prioritizing requests ☐ Apply criteria to existing requests
  • Task 7: Implement Automated Responses for Common Issues
    ☐ Identify common issues ☐ Create automated responses

High Impact, Not Urgent

  • Task 3: Create Support Request Dashboard
    ☐ Design dashboard layout ☐ Include key metrics and data
  • Task 4: Monitor Customer Support Performance
    ☐ Define performance metrics ☐ Track performance over time
  • Task 8: Create a Knowledge Base for Customers
    ☐ Gather information ☐ Create and organize content

Low Impact, Urgent

  • Task 5: Regularly Review and Adjust Prioritization Criteria
    ☐ Review effectiveness of criteria ☐ Make necessary adjustments
  • Task 9: Regularly Update the Knowledge Base
    ☐ Monitor for new issues ☐ Update content as necessary

Low Impact, Not Urgent

  • Task 6: Conduct Customer Satisfaction Surveys
    ☐ Design survey ☐ Distribute to customers ☐ Analyze results