Customer Request & Complaints Prioritization Template

More hospitality templates

Improve customer satisfaction by prioritizing and handling requests and complaints efficiently using the Priority Matrix. This template guides you through setting up the system, defining criteria for urgency and importance, training staff, and monitoring effectiveness.

Ensure your customer service remains top-notch by regularly reviewing and refining your prioritization criteria and conducting ongoing staff training.

Get this template on priority matrix

Customer Request & Complaints Prioritization for Priority Matrix

Customer Request & Complaints Prioritization in Priority Matrix

Effectively prioritize and handle customer requests and complaints in the hospitality industry.

You can start using Customer Request & Complaints Prioritization or other Hospitality Project Templates with Priority Matrix in just a few steps:

  1. Click to sign in or create an account in the system
  2. Start adding your items to the matrix
  3. If you prefer to use the Mac and Windows app download Priority Matrix and take your data with you
If you have any questions and you can't find the answer in our knowledge base, don't hesitate to contact us for help.


Proposed Tasks

Urgent and Important

  • Task 1: Set up the Priority Matrix system - due in 1 week
    ☐ Research on Priority Matrix ☐ Set up an account on Priority Matrix ☐ Learn how to use Priority Matrix
  • Task 2: Define criteria for urgency and importance - due in 2 weeks
    ☐ Define what constitutes 'urgent' ☐ Define what constitutes 'important'
  • Task 4: Implement Priority Matrix for customer requests handling - due in 1 month
    ☐ Start using Priority Matrix for customer requests ☐ Monitor its effectiveness
  • Task 5: Implement Priority Matrix for customer complaints handling - due in 1 month
    ☐ Start using Priority Matrix for customer complaints ☐ Monitor its effectiveness

Important but not Urgent

  • Task 3: Train staff on how to use Priority Matrix - due in 3 weeks
    ☐ Organize a workshop for staff ☐ Provide resources for self-learning
  • Task 6: Review the effectiveness of Priority Matrix - due in 2 months
    ☐ Collect feedback from staff ☐ Analyze customer satisfaction ☐ Make necessary adjustments

Urgent but not Important

  • Task 7: Refine the use of Priority Matrix - due in 3 months
    ☐ Implement changes based on feedback ☐ Continue monitoring its effectiveness

Neither Urgent nor Important

  • Task 8: Regularly update the criteria for urgency and importance - due every 6 months
    ☐ Review current criteria ☐ Update if necessary
  • Task 9: Conduct regular training for staff on Priority Matrix - due every 6 months
    ☐ Organize refresher courses ☐ Update training materials
  • Task 10: Regularly review the effectiveness of Priority Matrix - due every 6 months
    ☐ Collect feedback ☐ Analyze customer satisfaction ☐ Make necessary adjustments